ONLINE COURSE
QLD RSA Online - $23.90
SITHFAB021 - Provide Responsible Service of Alcohol
If you want to work in the sale, service, or supply of alcohol in QLD, you must have a valid RSA certificate.
This RSA course has been specifically tailored for working in QLD and is delivered completely online. You will learn the legal requirements for the sale or service of alcohol, assess alcohol affected customers, and how to refuse alcohol to intoxicated customers.
Trusted by over 600,000 students as a learning partner since 2014
Same Day Marking Available - $44.90
Clear to Work is excited to offer same day marking for this course. This means, if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
Trusted by over 600,000 students as a learning partner since 2014
Popular Bundle & Save Options
QUEENSLAND READY TO WORK - $32.00
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BUNDLE 2
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BUNDLE 4
RSA + RSG + CLO - $38.00
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QLD RSA Cost
$23.90
Unit Code & Name
SITHFAB021 – Provide Responsible Service of Alcohol (RSA)
Pre-requisite
None
Time
- Course takes approx. 6 hours (self-paced)
- Marking is typically completed within 2 – 3 business days (turnaround time may be longer in times of high volume).
- You have a total of 4 weeks to complete the course (this includes amendment and resubmission of your assessment if required)
- There are no refunds if you do not complete your course within this timeframe; however, 14-day enrolment extensions are available for a small fee. Enrolment extensions are available for up to 90 days from the original enrolment expiry.
Valid
Valid in QLD, WA, SA, NT, ACT, TAS
Certification requirements differ across states and territories.
Although it’s a good idea to do an RSA course every couple of years to make sure you’re up to date with the latest industry legislation, in QLD a Statement of Attainment does not expire once obtained (even though the code identifying this course regularly changes). This means that if you hold a Statement of Attainment for Provide Responsible Service of Alcohol from any time in the past, it remains current irrespective of the course code.
Other Helpful Details
How Does it Work?
Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to.
The course is broken down into small, manageable sections designed to improve your learning.
- Click the Enrol Now button
- Enter your details and proceed to the payment page and pay
- After payment, you have immediate access to your My Courses tab.
- Click on the name of the course to start. No need to wait for an email with log in details!
Who Should Do This Course?
This course is for you if you want to work in licensed venues throughout Queensland, Northern Territory, South Australia, Western Australia, Australian Capital Territory, and Tasmania. A licensed venue is an environment where alcohol is served such as in bars, hotels, beer gardens, restaurants, airlines, catered functions, or wineries.
SITHFAB021 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
Unit/Course Description
This unit describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.
Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
The unit applies to all levels of personnel involved in the sale, service, including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; delivery services and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale, service or supply of alcohol.
Certification requirements differ across states and territories. In some cases, all people involved in the sale, service including promotional service and supply of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases, after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
| Element | Performance Criteria | |
| 1. Follow the principles of responsible service of alcohol. | 1.1 Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles. 1.2. Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4. Assist customers with information on a range of non-alcoholic beverages available for purchase. 1.5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk. | |
| 2. Assist customers to drink within appropriate limits. | 2.1. Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples. 2.2. Use a professional manner to encourage customers to drink within appropriate limits. 2.3. Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4. Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use. 2.5. Where appropriate, offer food and non-alcoholic beverages in accordance with house policy. 2.6. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal. | |
| 3. Assess alcohol affected customers and identify those to whom sale or service must be refused. | 3.1. Assess intoxication levels of customers using appropriate methods. 3.2. Identify factors that may affect individual responses to alcohol. 3.3. Identify customers to whom sale or service must be refused according to state and territory legislation. | |
| 4. Refuse to provide alcohol. | 4.1. Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage. 4.2. Provide appropriate assistance to customers when refusing service. 4.3. Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations. 4.4. Use appropriate communication and conflict resolution skills to handle difficult situations. 4.5. Refer difficult situations beyond the scope of own responsibility to the appropriate person. 4.6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy. |
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Unique Student Identifier (USI): Everyone that completes an accredited course (such as an RSA) is classified as a ‘student’ and needs to create a USI. This is a government requirement, and you will not receive your Statement of Attainment until your USI has been received.
If you have difficulties creating a USI number, please visit https://www.usi.gov.au/help or phone Skilling Australia 1300 857 536 who can assist further.
Clear to Work does not issue USI numbers and cannot assist in creating them or obtaining lost USI numbers.
Technology
- Computer/laptop with internet access and current internet browser (Chrome & Edge are best).
- Access to a smartphone, digital recording device, webcam or video camera to video yourself answering questions.
NOTE: Due to the interactive nature of this course, we do not recommend use of a smartphone, iPad or other tablet device to complete this course. However, they can be used to gather assessment evidence.
Please note that you must be 100% visible in your recorded video responses.
Please read the assessment tab for full details of the assessment for this course.
Requirements to enter into the course:
- Learners undertake Language, Literacy, Numeracy, and Digital Skills Assessment
- Learners must accept the Terms and Conditions of the course
- Learners under 18 years of age will require parental consent
Assessment
You will be assessed using three methods:
- Multiple-choice questions
- Written questions
- Video assessment to assess your communication skills.
Multiple-Choice Questions
You can review the learning content during the assessment at any time.
Details of how the assessment works will be covered at the end of each learning content section and before you begin your assessment.
Written Questions
Read the question and type your answer in your answer. It’s that simple! These questions draw from all parts of the course.
Video Assessment
The video assessment questions require you to video yourself speaking to a range of customers as you would in the workplace and submitting these videos as part of your assessment.
Why do we ask for this? As part of the national unit of competency, we need to be able to assess your ability to engage with customers and what you would say to them in a variety of scenarios. We are not evaluating your acting skills, we just need to ensure that you can complete the task as you would in the workplace.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.
To complete the video questions, you need one (1) of the following:
- Smartphone with internet access and video camera.
- Webcam
Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is provided in the course. It’s a breeze!
Students are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you can purchase an additional three attempts to complete your final assessment. The cost to purchase an additional three attempts is $12.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
Same Day Marking is Available
In a hurry?
Upgrades to same day marking are available for this course! You can select this option either upon checkout or at any time during your enrolment process. This upgrade will apply to all of your assessment submissions for this course.
Same day marking means if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
If you upgrade to same day marking on a day that is not a business day (such as a weekend or on a public holiday), you will be prioritised in the early AM of the next business day.
Statement of Attainment Card
You talked. We listened. Statement of Attainment Cards are now available!
Worried about keeping track of your paper certifications?
We have created an easy and convenient way to keep track of your RSA and RSG Certifications by laser printing your Statement of Attainment on a licence-sized card that fits neatly in your wallet.
For just $12.50, we can print your Statement of Attainment on a card and send it to you.
How does it work and is it valid?
We take your Statement of Attainment that you receive(d) upon successful completion of your Nationally Accredited course (such as your RSA, RSG, or Food Safety units), and laser print it onto a licence-sized card that fits perfectly in your wallet. This is 100% valid to show employers proof of your certification.
*Note this card option is not available for VIC or NSW RSA courses.
You can add the Statement of Attainment card to your cart page when you check out or you can purchase it at any time from inside your learner account.
Click here to learn more!
Foundation skills essential to perform in this unit are listed here.
Foundational skills are the language, literacy, numeracy and employment skills that are essential to the performance required by this unit of competency. They are an integral part of the unit and must be assessed.
SKILLS | DESCRIPTION |
Reading skills to: |
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Oral communication skills to: |
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Numeracy skills to: |
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Teamwork skills to: |
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Self-management skills to: |
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Learner Rights & Obligations
View the Student Handbook to learn more about Learner rights and obligations.
CTW Obligations
View the Student Handbook to learn more about CTW’s obligations.
Language, Literacy, Numeracy, & Digital (LLN&D) Skills Assessment
At Clear to Work, we’re committed to giving all learners the best chance of success.
Under the Standards for RTOs 2025, it’s mandated that all learners enrolling into accredited training complete a Language, Literacy, Numeracy and Digital (LLN&D) skills assessment before starting any training.
View the Student Handbook to learn more about the LLN&D skills assessment.
For Complaints, Appeals and Feedback please click here
COURSE SUMMARY
Course Code: SITHFAB021
Delivery: 100% Online (no classroom)
Duration: Learning & assessment approx. 6 hours (self-paced)
When can I start? Immediately access your course after completing enrolment.
Same Day Marking Available: Yes!
Completion: On successful completion, you receive a Statement of Attainment – SITHFAB021 Provide Responsible Service of Alcohol
Valid: QLD, WA, SA, NT, ACT
QLD RSA: Frequently Asked Questions
From the date and time of enrolment, you have four (4) weeks to complete your course in its entirety. This includes assessment marking and any potential resubmission if required.
14-day enrolment extensions are available for a small fee.
Your QLD RSA is valid in QLD, WA, SA, NT, ACT, TAS.
If you have obtained a QLD RSA and wish to work in NSW, you may need to complete the NSW RSA Bridging course. More information on that can be found here.
If you have obtained a QLD RSA and wish to work in VIC, you may need to complete a VIC RSA Bridging course. More information on that can be found here.
If your course enrolment has expired, you can purchase a 14-day enrolment extension for a small fee as long as you are within 90 days of your original course enrolment expiry.
Students are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you can purchase an additional three attempts to complete your final assessment. The cost to purchase an additional three attempts is $12.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
Please make sure you only provide your employer with your Statement of Attainment.
Yes! You can upgrade to same day marking.
This means, if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
You must successfully complete all components of your learning and assessment, have your photo ID verified, and provide your USI before we can process your Statement of Attainment.
If you get stuck at any point along your enrolment or learning and assessment journey – we’re here to help! Please email us at [email protected] and our team can assist you.
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