ONLINE TRAINING
Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.
$19.50 RESPONSIBLE SERVICE OF GAMBLING – QLD
RSG Queensland Online Course – SITHGAM022 – Provide Responsible Service of Gambling Queensland Online Course – OLGR Approved
If you want to carry out gaming duties in a licensed venue in Queensland, you must have completed Provide Responsible Service of Gambling (RSG) training. This course will give you an RSG Statement of Attainment (also referred to as RSG certificate) and is 100% online.
*It is recommended that any person taking the RSG course also takes the Customer Liaison Officer online course.
Statement of Attainment Cards now available! Click here to learn more!
Same Day Marking Now Available - $42.50
Clear to Work is excited to offer same day marking for this course. This means that if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
RSG & CLO
(CUSTOMER LIAISON OFFICER)
RSG – SITHFAB022
Customer Liaison Officer (CLO) Course
COURSE INFORMATION
Course Facts
| Cost | $19.50 only. Includes Statement of Attainment |
| Unit code & name | SITHGAM022 Provide Responsible Gambling Services |
| Pre-requisite | None |
| Delivery | 100% online, no classroom. |
| Time |
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| Payment | Mastercard/Visa through our Eway internet payment facility. |
| Qualification | National Statement of Attainment |
| Valid | Valid in Queensland. A Statement of Attainment does not expire once obtained, even though the code identifying this course regularly changes. This means that if you hold a Statement of Attainment for ‘Provide Responsible Service of Gambling’ from anytime in the past, it remains current irrespective of the course code. If you are 18 when you complete this course, you will NOT have vocational outcomes from completing this course. You must be over 18 to work in a gaming venue in Queensland even if you have a valid RSG Statement of Attainment (also known as a certificate.). |
| Learner’s rights | Click here to read… our student handbook and documents relating to learner’s rights including our complaints and appeals procedure. |
How Long?
No need to finish the course in one session! Log in and out as many times as you like, the system remembers which questions you answered correctly.
From the date and time of purchase, you have 4 weeks to complete your course. At the end of the 4-week enrolment period your course will expire and will no longer be accessible.
Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry.
How Does it Work?
Click Start Now button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your My Courses. Click on the name of the course to start. No need to wait for an email with log in details.
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Please read the assessment tab for more information on how the assessment works.
Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to.
Who Should Do This Course?
Anyone who wants to carry out gaming duties in a licensed venue in Queensland. Common occupations for people holding an RSG certification are gaming room attendant, cashier, Keno operator, or TAB operator.
COURSE DESCRIPTION
Pre-Requisites None – there are no pre-requisites for this course
Course Description
This unit describes the performance outcomes, skills, and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs, and casinos.
| ELEMENT | PERFORMANCE CRITERIA | ||
| 1. Implement responsible gambling practices. | 1.1. Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct. 1.2. Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy. 1.3. Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures. 1.4. Ensure gambling environmental features support responsible gambling policies within scope of own responsibility. | ||
| 2. Provide information and assistance to customers about problem gambling | 2.1. Provide accurate and appropriate information on problem gambling to customers on request. 2.2. Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements. 2.3. Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements. 2.4. On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements. |
Requirements
To complete this course you need to:
A unique email address not previously used by another student.
A driver’s licence, passport, another form of photo-identity, such as an 18+ card or a student card that includes DOB and photo. You can be any age to complete this course.
Unique student identifier (USI) – a federal government requirement. You can get a USI as part of your registration. Click here to visit the USI website.
Device – computer/laptop/tablet/smartphone with internet access and current internet browser.
Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.
Please read the assessment tab for full details of the assessment for this course.
Assessment
You will be assessed using three methods:
- Multiple-choice questions
- Written questions
- Video assessment to assess your communication skills.
Multiple-Choice Questions
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple choice quiz. Assessment for this course comprises online quizzes and case studies.
You are required to get all questions in a section before moving to the next section. You will be given feedback questions you answered incorrectly.
If you answer any questions incorrectly (even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment. You can take the test as many times as you need.
Details of how the assessment works, will be covered at the end of this section, but before you begin the assessment.
Written Questions
Read the question and type your answer in the box below. These questions draw from all parts of the course.
Video Assessment
The video assessment requires you respond to gamblers showing the signs of problem gambling.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you provide during the ID verification process.
To answer these questions, you will need one (1) – only one – of the following:
- Webcam, or
- Video camera from which you can upload a file, or
- Smartphone with internet access and video camera.
Record in the LOWEST resolution possible. Our software is easy to use.
Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.
Your Statement of Attainment or certificate of completion is issued by Clear to Work Pty Ltd
