ONLINE TRAINING
Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.
QLD RSG ONLINE - PROVIDE RESPONSIBLE GAMBLING SERVICES - $19.90
SITHGAM022 – Provide responsible gambling services – OLGR Approved
If you want to carry out gaming duties in a licensed venue in Queensland, you must have completed Provide Responsible Gambling Services (RSG) training. This course will give you an RSG Statement of Attainment (also referred to as RSG certificate) and is 100% online.
*It is recommended that any person taking the RSG course also takes the Customer Liaison Officer online course.
Statement of Attainment Cards now available! Click here to learn more!
Same Day Marking Now Available - $42.50
Clear to Work is excited to offer same day marking for this course. This means that if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
RSG & CLO
(CUSTOMER LIAISON OFFICER)
RSG – SITHFAB022
Customer Liaison Officer (CLO) Course
COURSE INFORMATION
Course Facts
| Cost | $19.90 only. Includes Statement of Attainment |
| Unit code & name | SITHGAM022 Provide Responsible Gambling Services |
| Pre-requisite | None |
| Delivery | 100% online, no classroom. |
| Time |
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| Payment | We offer a range of payment options, including Visa, Mastercard, American Express, JCB, China UnionPay, Google Pay, Apple Pay, ALipay, Wechat Pay, and Link. |
| On successful completion, you receive: | Nationally recognised Statement of Attainment – SITHGAM022 Provide Responsible Gambling Services |
| Valid | Valid in Queensland. A Statement of Attainment does not expire once obtained, even though the code identifying this course regularly changes. This means that if you hold a Statement of Attainment for ‘Provide Responsible Gambling Services’ from anytime in the past, it remains current irrespective of the course code. If you are 18 when you complete this course, you will NOT have vocational outcomes from completing this course. You must be over 18 to work in a gaming venue in Queensland even if you have a valid Statement of Attainment for SITHGAM022 Provide Responsible Gambling Services. |
| Other helpful details | How Long? No need to finish the course in one session! Log in and out as many times as you like, the system remembers which questions you answered correctly. From the date and time of purchase, you have 4 weeks to complete your course. At the end of the 4-week enrolment period your course will expire and will no longer be accessible. Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry. How Does it Work? Click Start Now button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your My Courses. Click on the name of the course to start. No need to wait for an email with log in details. The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Please read the assessment tab for more information on how the assessment works. Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to. Who Should Do This Course? Anyone who wants to carry out gaming duties in a licensed venue in Queensland. Common occupations for people holding an RSG certification are gaming room attendant, cashier, Keno operator, or TAB operator. |
SITHGAM022 – Provide Responsible Gambling Services
Course Description
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.
| ELEMENT | PERFORMANCE CRITERIA | ||
| 1. Implement responsible gambling practices. | 1.1. Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct. 1.2. Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy. 1.3. Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policies and procedures. 1.4. Ensure gambling environmental features support responsible gambling policies within scope of own responsibility. | ||
| 2. Provide information and assistance to customers about problem gambling | 2.1. Provide accurate and appropriate information on impacts of harm from gambling and gambling harm minimisation and reduction. 2.2. Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements. 2.3. Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements. 2.4. On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements. |
Requirements
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Unique Student Identifier (USI): Everyone that completes an accredited course (such as an RSG) is classified as a ‘student’ and needs to create a USI. This is a government requirement, and you will not receive your Statement of Attainment until your USI has been received.
If you have difficulties creating a USI number, please visit https://www.usi.gov.au/help or phone Skilling Australia 1300 857 536 who can assist further.
Clear to Work does not issue USI numbers and cannot assist in creating them or obtaining lost USI numbers.
Technology
- Computer/laptop/tablet/smartphone with internet access and current internet browser.
- Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.
Please note that you must be 100% visible in your recorded video responses.
Please read the assessment tab for full details of the assessment for this course.
Requirements to enter into the course:
- Learners undertake a Suitability Self-Assessment
- Learners must accept the Terms and Conditions of the course
- Learners under 18 years of age will require parental consent
Assessment
You will be assessed using three methods:
- Multiple-choice questions
- Written questions
- Video assessment to assess your communication skills.
Multiple-Choice Questions
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section, there is an assessment containing multiple-choice questions. You must get every question correct to complete the section.
Written Questions
Read the question and type your answer in the box below. These questions draw from all parts of the course.
Video Assessment
The video assessment questions require you to video yourself speaking to a range of customers as you would in the workplace and submitting these videos as part of your assessment.
Why do we ask for this? As part of the national unit of competency, we need to be able to assess your ability to engage with customers and what you would say to them in a variety of scenarios. We are not evaluating your acting skills, we just need to ensure that you can complete the task as you would in the workplace.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.
To complete the video questions, you need one (1) of the following:
- Smartphone with internet access and video camera.
- Webcam
Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is provided in the course. It’s a breeze!
Students are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you can purchase an additional three attempts to complete your final assessment. The cost to purchase an additional three attempts is $12.00.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
There are some optional extras available with this course:
Same Day Marking
In a hurry? Upgrades to same day marking are available for this course! You can select this option either upon checkout or at any time during your enrolment process. This upgrade will apply to all of your assessment submissions for this course.
Same day marking means if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
If you upgrade to same day marking on a day that is not a business day (such as a weekend or on a public holiday), you will be prioritised in the early AM of the next business day.
Statement of Attainment Card
You talked. We listened. Statement of Attainment Cards are now available!
Worried about keeping track of your paper certifications?
We have created an easy and convenient way to keep track of your RSA and RSG Certifications by laser printing your Statement of Attainment on a licence-sized card that fits neatly in your wallet.
For just $12.50, we can print your Statement of Attainment on a card and send it to you.
How does it work and is it valid?
We take your Statement of Attainment that you receive(d) upon successful completion of your Nationally Accredited course (such as your RSA, RSG, or Food Safety units), and laser print it onto a licence-sized card that fits perfectly in your wallet. This is 100% valid to show employers proof of your certification.
*Note this card option is not available for VIC or NSW RSA courses.
You can add the Statement of Attainment card to your cart page when you check out or you can purchase it at any time from inside your learner account.
Foundation skills essential to perform in this unit are listed here.
Foundational skills are the language, literacy, numeracy and employment skills that are essential to the performance required by this unit of competency. They are an integral part of the unit and must be assessed.
SKILLS | DESCRIPTION |
Reading skills to: |
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Oral communication skills to: |
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Problem-solving skills to: |
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Technology skills to: |
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Learner Rights and Obligations
Click here to learn more about Learner rights and obligations.
CTW Obligations
Click here to learn more about CTW’s obligations.
Suitability Self-Assessment
All CTW accredited courses require learners to complete the suitability self-assessment during the enrolment process. Click here to learn more.
All training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.