ONLINE TRAINING
Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.
CUSTOMER LIAISON OFFICER COURSE $25
Our Customer Liaison Officer (CLO) course is designed to assist venues and gaming staff meet their legislative requirements when operating or working for a gambling venue in Queensland. In your role as Customer Liaison Officer (CLO), you are responsible for your venue’s compliance with the gambling Code of Practice, as well as supporting problem gamblers and managing exclusions.
This is an industry course valid only in Queensland. The Customer Liaison Officer course expands on SITHGAM022 Provide Responsible Gambling Services and covers both legislative and code of practice requirements.
In this course, you will learn how to:
- Assist patrons who approach for assistance;
- Assist third party members who approach for assistance in relation to a family member or friend;
- Assist patrons in providing information on self-exclusions;
- Maintain relevant forms and registers relating to exclusions;
- Provide information to staff regarding patrons who are excluded from venue;
- Ensure the venue complies with legislation regarding problem gambling;
- Ensure information is provided to patrons regarding counselling services, odds on winning, and any other relevant information and signage; and
- Provide assistance to staff with gambling-related problems.
PACKAGES
COURSE INFORMATION
- It takes 3 minutes to enrol.
- The course takes 2-4 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system remembers where you are up to.
- From the date and time of purchase, you have 4 weeks to complete your training. At the end of the 4 week enrolment period, your course will expire, and will no longer be accessible.
- Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry.
Click “Start Course Now” button, enter your details, and proceed to the payment page. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details!
The course is broken into sections. At the end of each section is an assessment. Please read “How Will I be Assessed” for more details on assessment.
This course is suitable for managers, supervisors, and gaming staff who act in the role of Customer Liaison Officer. This course is valid in Queensland only.
The course is broken down into sections. At the end of each section is an assessment. You are required to answer all questions in all sections correctly in order to pass the course and receive a completion certificate.
1. Read the question;
2. Select your answer;
3. Press “Submit”;
4. Move onto the next question;
5. At the end of the questions, you will receive the result of your assessment.
If you answer all questions correctly, you will progress to the next section. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the learning materials for the section to review and attempt the assessment again. You can review the learning materials during the assessment.
Click here to read our student handbook and documents relating to learner’s rights including our complaints and appeals procedure..
Have a query or question? Please email us at info@cleartowork.com.au
All training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.
