ONLINE TRAINING
Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.
$19.50 RSA SA ONLINE – RESPONSIBLE SERVICE OF ALCOHOL
SITHFAB021 Provide Responsible Service of Alcohol Online Course
If you want to work and serve alcohol in a licenced venue in South Australia, you MUST have a valid South Australia RSA certificate. Our RSA South Australia course is delivered completely online.
You will learn the legal requirements for the sale or service of alcohol, assess alcohol affected customers, and how to refuse alcohol to intoxicated customers.
Statement of Attainment Cards now available! Click here to learn more!
Same Day Marking Now Available - $42.50
Clear to Work is excited to offer same day marking for this course. This means that if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
PACKAGES
(packages may include non-accredited courses)
COURSE INFORMATION
Course Facts
| Cost | $19.50 only. No more to pay! Includes Statement of Attainment. |
| Unit code & name | SITHFAB021 Provide Responsible Service of Alcohol (RSA) |
| Pre-requisite | None |
| Delivery | 100% online (no classroom) |
| Time |
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| Payment | Mastercard/Visa through our Eway internet payment facility. |
| Qualification | National Statement of Attainment |
| Valid | While this course has been specifically tailored for SA, it is also valid in WA, QLD, and NT. Although it’s a good idea to do an RSA course every couple of years to make sure you’re up to date with the latest industry legislation, a Statement of Attainment does not expire once obtained (even though the code identifying this course regularly changes). This means that if you hold a Statement of Attainment for ‘Provide Responsible Service of Alcohol’ from any time in the past, it remains current irrespective of the course code. |
| Learner’s rights | Click here to read… our student handbook and documents relating to learner’s rights including our complaints and appeals procedure. |
How Long?
From the date and time of purchase, you have 4 weeks to complete your course. At the end of the 4-week enrolment period your course will expire and will no longer be accessible.
Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry.
How Does it Work?
Click Start Now button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your My Courses. Click on the name of the course to start. No need to wait for an email with log in details.
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Please read the assessment tab for more information on how the assessment works.
Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to.
Who Should Do This Course?
This course is for you if you want to work in licensed venues throughout Queensland, Northern Territory, South Australia, or Western Australia. A licensed venue is an environment where alcohol is served such as in bars, hotels, beer gardens, restaurants, airlines, catered functions or wineries.
SITHFAB021 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
Course Description
This unit describes the performance outcomes, skills, and knowledge required to responsibly sell or serve alcohol.
Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.
Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
| Element | Performance Criteria | |
| 1. Sell or serve alcohol responsibly. |
1.1. Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. 1.2. Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4. Assist customers with information on the range of non-alcoholic beverages available for purchase. 1.5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service. |
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| 2. Assist customers to drink within appropriate limits. |
2.1. Prepare and serve standard drinks or samples according to industry requirements and professional standards. 2.2. Use a professional manner to encourage customers to drink within appropriate limits. 2.3. Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4. Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use. 2.5. Where appropriate, offer food and non-alcoholic beverages. 2.6. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal. |
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| 3. Assess alcohol affected customers and identify those to whom sale or service must be refused |
3.1. Assess intoxication levels of customers using appropriate methods. 3.2. When assessing intoxication, take into account factors that may affect individual responses to alcohol. 3.3. Identify customers to whom sale or service must be refused according to state and territory legislation. |
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| 4. Refuse to provide alcohol |
4.1. Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.4.2.Provide appropriate assistance to customers when refusing service. 4.3. Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations. 4.4. Use appropriate communication and conflict resolution skills to handle difficult situations. 4.5. Refer difficult situations beyond the scope of own responsibility to the appropriate person. 4.6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy |
Requirements
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Unique Student Identifier (USI): Provide a USI. It is very easy to do and is part of your registration process with us and is a government requirement. All training providers are required to collect your USI. Click here to visit the USI website.
Once you log in to the system, you will be prompted to provide your USI details.
Technology
- Computer/laptop/tablet/smartphone with internet access and current internet browser.
- Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.
Please note that you must be 100% visible in your recorded video responses.
Please read the assessment tab for full details of the assessment for this course.
Assessment
You will be assessed using three methods:
- Multiple-choice questions
- Written questions
- Video assessment to assess your communication skills.
Multiple-Choice Questions
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Assessment for this course comprises online quizzes and case studies.
You are required to get all questions in a section before moving to the next section. You will be given feedback on questions you answered incorrectly.
If you answer any questions incorrectly (yes, even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment. You can take the test as many times as you need.
Details of how the assessment works, will be covered at the end of this section, but before you begin the assessment.
Written Questions
Read the question and type your answer in the box below. These questions draw from all parts of the course.
Video Assessment
The 4 video assessments require you to refuse service to a range of customers including:
- those who appear to be under the effect of illicit substances or other drugs
- those in emotional or physical distress
- those with no food consumption during extended service of alcohol
- one compliant customer
- one customer who refuses to leave.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.
To complete the video questions, you need one (1) – only one – of the following:
- Webcam
- Video camera from which you can upload a file, or
- Smartphone with internet access and video camera.
Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is in the course. It is very easy.
Students are given three attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, please do not worry, you will be able to purchase an additional three attempts to complete your course. The cost to purchase an additional three attempts is $12. Please also know that trainers are available to provide assistance should you need additional guidance and support.
Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.
Your Statement of Attainment or certificate of completion is issued by Clear to Work Pty Ltd
