FAQ

Go to https://cleartowork.com.au/website-login/

Click on Login at the top right of the screen.

Enter your email address and the password you set up when you enrolled in the course.

Click on My Courses at the top right of the screen.

The system automatically sends an email with the details you set up. The email may be in your junk/spam folders.

No email? You may have made an error when typing your email during registration. CTW Student Support can help you sort this out. Email info@cleartowork.com.au

From your My Courses tab, click on the name of the course to start, or click the start button beside the name of the course.

Click on the My Courses tab in your Learning Management System (top right of your screen).

Click on the name of the course to start or click the start button beside the name of the course.

From the date and time of enrolment, you have a set amount of time to complete your course. This time frame varies per course. Check the relevant course information page on our website for this information. After this time frame, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the time frame given.

  1. Go to http://cleartowork.energe3.com.au/login
  2. Enter your email and password (this is what you set up when you registered for the course)
  3. Click Sign in to get to My Courses.

I have paid my money but have no courses. It’s possible that your internet connection dropped out before sending our system the payment confirmation code.

Send an email to CTW Student Support – info@cleartowork.com.au with your Eway receipt and the courses will be added to your account.

Beside the name of the course, you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your Statement of Attainment/Completion Certificate.

All Statements of Attainment/Completion Certificates are in PDF format. You can save the attachment to your computer or print a hard copy should you need it.

You sure can! Simply open the PDF attachment and print it.

Simply log into your training account and re-download it/re-print it.

There is no upper or lower age limit for completing RSA or RSG training.  However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

Clear to Work uses eWAY as its payment gateway. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

All Clear to Work courses are available for purchase online using a debit or credit card.

Simply select the course you would like to enrol in, click the Start Now button, complete the student details, accept the terms and conditions, then proceed to the payment page. Once your payment is complete, you will be taken straight to your My Courses tab. Simply click the name of the course to begin.

As soon as your payment is processed, you are taken straight to the My Courses tab. You do not need to wait for an email with your login credentials to log in and begin your training. It’s still a great idea to make sure you receive your welcome email and read through it as it contains helpful information about your course. If your email did not come to your inbox, please check your junk/spam folder as these emails are sometimes flagged as spam.

We are required to verify your identity. It is a government requirement that we capture this information.

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals correctly.

Simply send an email to info@cleartowork.com.au and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

Your password is in the email that you received on enrolment. Please check your spam/junk files if you cannot find it. If you cannot find the email, please contact us at info@cleartowork.com.au. 

While there is a time limit on your enrolment period to complete a course (these details are available on each course information page on our website), you do not need to sit and take the entire course in one sitting. You can log on and log off as many times as you like. The LMS will remember where you’re up to. Refer to the individual course, for requirements. 

Go to https://cleartowork.energe3.com.au/login. At the login screen, enter your email address and password.

From your My Courses tab, click on the name of the course you wish to continue.

You do not need to install software, so it does not matter which type of computer/device you use, as long as it connects to the internet. While our Learning Management System is mobile compatible, it is not the most user friendly and can be a little fiddley to use; therefore, we recommend using either a computer/laptop or tablet to complete your online training.  

All CTW courses are broken down into multiple easy-to-manage sections. At the end of each section is an assessment. Please read the How Will I Be Assessed on your desired course information page on our website for more details on assessment.

Assessment details for each course are clearly listed on each course pages under the tab heading How Will I Be Assessed?. Each course contains online assessments which includes a cluster of multiple-choice questions along with various other assessment types. Please read the assessment tab for your desired course. There are NO refunds if you fail to read how the assessment component works and is conducted.

At the end of each set of questions, you will be given a summary of the questions you answered incorrectly. If you answered any questions incorrectly, you will need to redo the whole assessment for that section again and answer all questions correctly before you can move onto the next section.

For the following course, you are limited to a maximum of three attempts per assessment type: 

  • RSA NSW
  • Licensee Training
  • Advanced Licensee Training

These rules are stipulated by the Office of Liquor and Gaming New South Wales. 

It should be notes that there are circumstances where additional attempts will be granted based on certain circumstances which will provide grounds for reasonable accommodation. 

If you have any questions about this, please email Clear to Work Student Support – info@cleartowork.com.au. 

The enrolment period varies for each course. Please refer to the course information page to learn more about the enrolment period for your desired course. At the end of your enrolment period, your course will expire, and you will no longer be able to access it. There are no refunds if you do not complete the course within the time frame given.

There are circumstances where reasonable adjustments can be made to your enrolment period without incurring any additional cost. If you feel you need an extension to complete your training due to extenuating circumstances, please reach out to our Student Support Team via email – info@cleartowork.com.au and we can help you navigate the process.

Yes! If you get to the end of your enrolment period and have not yet completed the course (we know, life happens sometimes!), you will be provided the option to purchase an extension of your enrolment period for an additional 14 days. This option will appear one week prior to your enrolment period expiring. This option is valid for 6 months from your original enrolment expiry date.

If you did not find the answer to your question, we’re here to help! Email us – info@cleartowork.com.au.

Yes! If you are currently living overseas, you may complete one of the exempted courses listed below:

HLTINFCOV001 Comply with infection prevention and control policies and procedures

HLTINF001 Comply with infection prevention and control policies and procedures

SITHFAB002- Provide Responsible Service of Alcohol (excluding NSW RSA)

SITHGAM001 Provide responsible gambling services

SITXFSA001 Use hygienic practices for food safety

SITXFSA002 Participate in safe food handling practices

You will not require a USI number if you successfully complete your course before arriving to Australia  https://www.usi.gov.au/students/international-offshore

Please contact our team at support@cleartowork.com.au and our enrolment team will update your USI information.

Yes. You will require to apply for a USI number through the USI website https://www.usi.gov.au/students/get-a-usi

Once you have received notification of your USI, please enter your USI number and details into the pop up box provided in your course.

With the recently lifted government restrictions, Clear to Work is now able to provide online training and assessments to student visa holders for the exempted courses listed above