VIC RSA ONLINE - $44.50 - Provide Responsible Service of Alcohol - SITHFAB021

• Speedy enrolment
• Online assessment modules take approximately 5 – 6 hours (self-paced)
• We typically complete assessment marking within 2 – 3 business days (turnaround time may be longer in times of high volume). 
• You have a total of 4 weeks to complete the course in its entirety (this includes amendment and resubmission of your assessment if required)
• Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry.

Apple Pay, ALipay, Wechat Pay, and Link. 

A national Statement of Attainment – SITHFAB021 Provide Responsible Service of Alcohol

A Victorian Certificate of Completion. 

Under 16 years of age? As per Liquor Control Victoria (LCV), learners must be 16 years old to be eligible to receive an LCV RSA Certificate. If you are under 16 years of age and still wish to complete this training, on successful competition, you will still receive a nationally accredited Statement of Attainment. You can use this Statement of Attainment to obtain your LCV RSA Certificate once you turn 16. 

*Subject to change per the LCV and national units of competency.

Valid in VIC, QLD, WA, SA, NT, ACT, TAS

Certification requirements differ across states and territories. 

Have you done your RSA in another state? Great news! Anyone with a nationally accredited RSA – Provide Responsible Service of Alcohol (SITHFAB002/SITHFAB021) qualification obtained through face to face or online training from an RTO recognised in another state or territory, will be able to complete the LCV’s free online RSA bridging course to have their qualification recognised in Victoria. 

Once you have completed the course, you will receive a Victorian Certificate of Completion that allows you to work in a Victorian licensed venue. To complete the RSA bridging course, see: RSA bridging course.

If you have completed a valid VIC RSA course in the last three years, you may be eligible to complete a refresher course: RSA Online Refresher Course

If you want to use your RSA qualification obtained in Victoria in another state or territory, you will need to check with the relevant licensing authority as liquor legislation differs across Australia.

How Long?

From the date and time of purchase, you have 4 weeks to complete your training. At the end of the 4-week enrolment period, your course will expire, and will no longer be accessible.

Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry.

How Does it Work?

Click Start Now button, enter your details, and proceed to the payment page. After payment, you have immediate access to your My Courses. Click on the name of the course to start. No need to wait for an email with log in details.

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Please read the assessment tab for more information on how the assessment works. 

You can log in and out of the course as many times as you like, and the platform will remember where you’re up to. No need to complete the course in one sitting!

Who Should Do This Course? 

This course is for you if you want to work in licensed venues in Victoria. A licensed venue is an environment where alcohol is served such as in bars, hotels, beer gardens, restaurants, airlines, catered functions, or wineries.

1.1 Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles.

1.2. Where appropriate, request and obtain acceptable proof of age prior to sale or service.

1.3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.

1.4. Assist customers with information on a range of non-alcoholic beverages available for purchase.

1.5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk.

2.1. Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples.

2.2. Use a professional manner to encourage customers to drink within appropriate limits.

2.3. Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action.

2.4. Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use.

2.5. Where appropriate, offer food and non-alcoholic beverages in accordance with house policy.

2.6. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.

3.1. Assess intoxication levels of customers using appropriate methods.

3.2. Identify factors that may affect individual responses to alcohol.

3.3. Identify customers to whom sale or service must be refused according to state and territory legislation.

4.1. Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.

4.2. Provide appropriate assistance to customers when refusing service.

4.3. Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.

4.4. Use appropriate communication and conflict resolution skills to handle difficult situations.

4.5. Refer difficult situations beyond the scope of own responsibility to the appropriate person.

4.6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy.