Responsible Service of Alcohol - SITHFAB021 - VIC ONLINE - $44.50
SITHFAB021 – Provide Responsible Service of Alcohol
Clear to Work is a Liquor Control Victoria (formerly VGCCC)–approved provider of accredited RSA training. On completion of this course, you will receive your Victorian Certificate of Completion AND a nationally recognised Statement of Attainment in SITHFAB0021 Provide Responsible Service of Alcohol.
A Victorian Certificate of Completion is a MUST for anyone seeking to work in a hospitality or retail venue selling, serving or offering alcohol within Victoria.
This RSA course will give you the skills and knowledge to provide alcohol safely and responsibly when working in licensed venues.
Same Day Marking Now Available - $67.50
Clear to Work is excited to offer same day marking for this course. This means, if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
THE BARTENDER
VIC RSA – SITHFAB021
BARISTA BASICS
WINE KNOWLEDGE
BEER KNOWLEDGE
COCKTAILS
Who Should Do This Course?
Anyone seeking to work in a hospitality or retail venue selling, serving or offering alcohol within Victoria.
Those selling or serving alcohol may include:
- Food and beverage attendants
- Packaged liquor sales persons selling in person, over the phone or online;
- Winery, brewery and distillery cellar door staff;
- Supplier sales representatives
- Security staff who monitor customer behaviour
- Licensees and those who are responsible for responsible service of alcohol (RSA) management
Course Elements
- Sell or serve alcohol responsibly
- Assist customers to drink within appropriate limits
- Assess alcohol affected customers and identify those to whom sale or service must be refused
- Refuse to provide alcohol
Assessment
You will be assessed using three methods:
• Multiple-choice questions
• Written questions
• Video response to workplace scenarios (observational assessment)
Scroll down to view more detail on our course requirements.
COURSE INFORMATION
| Cost | $44.50 only. What does this include?
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| Unit code & name | SITHFAB021 Provide Responsible Service of Alcohol (RSA) |
| Pre-requisite | None |
| Delivery | 100% online (no classroom) |
| Time |
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| Payment | Mastercard/Visa through our Eway internet payment facility. |
| Qualification | National Statement of Attainment can be retrieved from a student’s account at any time. Upon successful completion, you will also receive the Victorian Certificate of Completion which can be downloaded from the Documents tab inside your account. Please allow one business day for this to become available after your Statement of Attainment is released. |
| Valid | Valid in Victoria Certification requirements differ across states and territories. The Statement of Attainment is nationally recognised. Have you done your RSA in another state? Great news! Anyone with a nationally accredited RSA – Provide Responsible Service of Alcohol (SITHFAB002/SITHFAB021) qualification obtained through face to face or online training from an RTO recognised in another state or territory, will be able to complete the LCV’s free online RSA bridging course to have their qualification recognised in Victoria. Once you have completed the course, you will receive a Victorian Certificate of Completion that allows you to work in a Victorian licensed venue. To complete the RSA bridging course, see: RSA bridging course. If you want to use your RSA qualification obtained in Victoria in another state or territory, you will have need to check with the relevant licensing authority as liquor legislation differs across Australia. |
| Learner’s rights | Click here to read… our student handbook and documents relating to learner’s rights including our complaints and appeals procedure. |
How Long?
From the date and time of purchase, you have 4 weeks to complete your training. At the end of the 4-week enrolment period, your course will expire, and will no longer be accessible.
Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry.
How Does it Work?
Click Start Now button, enter your details, and proceed to the payment page. After payment, you have immediate access to your My Courses. Click on the name of the course to start. No need to wait for an email with log in details.
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Please read the assessment tab for more information on how the assessment works.
You can log in and out of the course as many times as you like, and the platform will remember where you’re up to. No need to complete the course in one sitting!
SITHFAB021 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
Unit/Course Description
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.
Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
| Element | Performance Criteria | |
| 1. Sell or serve alcohol responsibly | 1.1. Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. 1.2. Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4. Assist customers with information on the range of non-alcoholic beverages available for purchase. 1.5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service. | |
| 2. Assist customers to drink within appropriate limits | 2.1. Prepare and serve standard drinks or samples according to industry requirements and professional standards. 2.2. Use a professional manner to encourage customers to drink within appropriate limits. 2.3. Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4. Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use. 2.5. Where appropriate, offer food and non-alcoholic beverages. 2.6. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal. | |
| 3. Assess alcohol affected customers and identify those to whom sale or service must be refused | 3.1. Assess intoxication levels of customers using appropriate methods. 3.2. When assessing intoxication, take into account factors that may affect individual responses to alcohol. 3.3. Identify customers to whom sale or service must be refused according to state and territory legislation. | |
| 4. Refuse to provide alcohol | 4.1. Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage. 4.2. Provide appropriate assistance to customers when refusing service. 4.3. Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations. 4.4. Use appropriate communication and conflict resolution skills to handle difficult situations. 4.5. Refer difficult situations beyond the scope of own responsibility to the appropriate person. 4.6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy |
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Unique Student Identifier (USI): Provide a USI. It is very easy to do and is part of your registration process with us and is a government requirement. All training providers are required to collect your USI. Click here to visit the USI website.
Once you log in to the system, you will be prompted to provide your USI details.
Technology
- Computer/laptop/tablet/smartphone with internet access and current internet browser.
- Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.
Please note that you must be 100% visible in your recorded video responses.
Please read the assessment tab for full details of the assessment for this course.
Assessment
You will be assessed using three methods:
- Multiple-choice questions
- Written questions
- Video assessment to assess your communication skills.
Multiple-Choice Questions
This learning and assessment task is broken down into small, manageable sections designed to improve your learning. At the end of each learning section is a multiple-choice question quiz.
You are required to answer all questions correctly before you can progress to the next section. Guidance and support is always provided for questions you answer unsuccessfully, this includes specific learning content that needs to be revisited and access to the Support team via email at support@cleartowork.com.au.
You can review the learning content during the assessment at any time.
Details of how the assessment works will be covered at the end of each learning content section and before you begin your assessment.
Written Questions
Read the question and type your answer in your answer. It’s that simple! These questions draw from all parts of the course.
Video Assessment
The video observation requires you to simulate your response to a range of customers as you would in the workplace.
To complete your video response, you will need one (1) of the following:
- A webcam;
- A video camera from which you can upload a file; or
- A smartphone with internet access and a video camera.
Record in the LOWEST resolution possible.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.