Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.
BAR & GAMING - $29
QLD RSA Online – SITHFAB021 + QLD RSG Online – SITHGAM022 – $29 for both courses!
Get both your Queensland RSA and your QLD RSG for just $29!
SITHFAB021 – Provide Responsible Service of Alcohol
If you want to work and serve alcohol in a licenced venue in Queensland, you MUST have a valid Queensland RSA certificate. Our RSA Queensland course is delivered completely online. You will learn the legal requirements for the sale or service of alcohol, assess alcohol affected customers, and how to refuse alcohol to intoxicated customers.
SITHGAM022 – Provide Responsible Service of Gambling (OLGR Approved)
If you want to carry out gaming duties in a licensed venue in Queensland, you must have completed Provide Responsible Service of Gambling (RSG) training. This course will give you an RSG Statement of Attainment (also referred to as RSG certificate) and is 100% online.
*It is strongly recommended that any person taking the RSG course also takes the Customer Liaison Officer online course. Click here to learn more.
COURSE INFORMATION
| Cost | $29 for both courses. Includes Statement of Attainment for both courses |
| Unit code & name | RSA – SITHFAB021 Provide Responsible Service of Alcohol (RSA) & QLD RSG – SITHGAM022 Provide Responsible Gambling Services |
| Pre-requisite | None |
| Delivery | 100% online, no classroom or assignments. |
| Time |
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| Payment | Mastercard/Visa through our Eway internet payment facility. |
| On successful completion, you receive: | a nationally recognised Statement of Attainment for each unit: SITHFAB021 Provide Responsible Service of Alcohol SITHGAM022 Provide Responsible Gambling Services |
| Valid | Valid in Queensland. A Statement of Attainment does not expire once obtained, even though the code identifying this course regularly changes. This means that if you hold a Statement of Attainment for ‘Provide Responsible Service of Gambling’ from anytime in the past, it remains current irrespective of the course code. If you are 18 when you complete this course you will NOT have vocational outcomes from completing this course. You must be over 18 to work in a gaming venue in Queensland even if you have a valid RSG Statement of Attainment (also known as a certificate.). |
| Other helpful details | How Long? From the date and time of purchase, you have 4 weeks to complete your training. At the end of the 4 week enrolment period, your courses will expire, and will no longer be accessible. Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is valid for six months from the original date of expiry. How does it work? Click the Start Now button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your My Courses tab. Click on the name of the course to start. No need to wait for an email with log in details. The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple choice quiz. Please read the assessment tab for more information on how the assessment works. Who should do this course? These courses are essential if you want to work in licensed venues throughout Queensland that have gaming facilities, i.e. TAB, Keno, or electronic gaming machines (pokies). |
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Unique Student Identifier (USI): Everyone that completes an accredited course (such as an RSA) is classified as a ‘student’ and needs to create a USI. This is a government requirement, and you will not receive your Statement of Attainment until your USI has been received.
If you have difficulties creating a USI number, please visit https://www.usi.gov.au/help or phone Skilling Australia 1300 857 536 who can assist further.
Clear to Work does not issue USI numbers and cannot assist in creating them or obtaining lost USI numbers.
Technology
- Computer/laptop/tablet/smartphone with internet access and current internet browser.
- Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.
Please note that you must be 100% visible in your recorded video responses.
Please read the assessment tab for full details of the assessment for this course.
Requirements to enter into the course:
- Learners undertake a Suitability Self-Assessment
- Learners must accept the Terms and Conditions of the course
- Learners under 18 years of age will require parental consent
RSA Assessment
You will be assessed using three methods:
- Multiple choice questions
- Written questions
- Video assessment to assess your communication skills.
Multiple choice questions
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Assessment for this course comprises online quizzes and case studies.
You are required to get all questions in a section before moving to the next section. You will be given feedback on questions you answered incorrectly.
If you answer any questions incorrectly (yes, even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment. You can take the test as many times as you need.
Details of how the assessment works, will be covered at the end of this section, but before you begin the assessment.
Written questions
Read the question and type your answer in the box below. These questions draw from all parts of the course.
Video Assessment
The video assessment questions require you to video yourself speaking to a range of customers as you would in the workplace and submitting these videos as part of your assessment.
Why do we ask for this? As part of the national unit of competency, we need to be able to assess your ability to engage with customers and what you would say to them in a variety of scenarios. We are not evaluating your acting skills, we just need to ensure that you can complete the task as you would in the workplace.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.
To complete the video questions, you need one (1) of the following:
- Smartphone with internet access and video camera.
- Webcam
Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is provided in the course. It’s a breeze!
Students are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you can purchase an additional three attempts to complete your final assessment. The cost to purchase an additional three attempts is $12.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
RSG Assessment
You will be assessed using three methods:
- Multiple choice questions
- Written questions
- Video assessment to assess your communication skills.
Multiple choice questions
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Assessment for this course comprises online quizzes and case studies.
You are required to get all questions in a section before moving to the next section. You will be given feedback questions you answered incorrectly.
If you answer any questions incorrectly (even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment. You can take the test as many times as you need.
Details of how the assessment works, will be covered at the end of this section, but before you begin the assessment.
Written questions
Read the question and type your answer in the box below. These questions draw from all parts of the course.
Video Assessment
The video assessment questions require you to video yourself speaking to a range of customers as you would in the workplace and submitting these videos as part of your assessment.
Why do we ask for this? As part of the national unit of competency, we need to be able to assess your ability to engage with customers and what you would say to them in a variety of scenarios. We are not evaluating your acting skills, we just need to ensure that you can complete the task as you would in the workplace.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.
To complete the video questions, you need one (1) of the following:
- Smartphone with internet access and video camera.
- Webcam
Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is provided in the course. It’s a breeze!
Students are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you can purchase an additional three attempts to complete your final assessment. The cost to purchase an additional three attempts is $12.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
SITHFAB021 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
Unit/Course Description
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.
Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
| Element | Performance Criteria | |
| 1. Sell or serve alcohol responsibly. |
1.1.Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.1.2.Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3.Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4.Assist customers with information on the range of non-alcoholic beverages available for purchase. 1.5.Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service. |
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| 2. Assist customers to drink within appropriate limits. |
2.1.Prepare and serve standard drinks or samples according to industry requirements and professional standards.2.2.Use a professional manner to encourage customers to drink within appropriate limits. 2.3.Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4.Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use. 2.5.Where appropriate, offer food and non-alcoholic beverages. 2.6.Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal. |
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| 3. Assess alcohol affected customers and identify those to whom sale or service must be refused |
3.1.Assess intoxication levels of customers using appropriate methods.3.2.When assessing intoxication, take into account factors that may affect individual responses to alcohol. 3.3.Identify customers to whom sale or service must be refused according to state and territory legislation. |
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| 4. Refuse to provide alcohol |
4.1.Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.4.2.Provide appropriate assistance to customers when refusing service.4.3.Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations. 4.4.Use appropriate communication and conflict resolution skills to handle difficult situations. 4.5.Refer difficult situations beyond the scope of own responsibility to the appropriate person. 4.6.Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy |
SITHGAM022 PROVIDE RESPONSIBLE GAMBLING SERVICES
Pre-Requisites None – there are no pre-requisites for this course
Unit/Course Description
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
1. Implement responsible gambling practices.
| Element | Performance Criteria | |
| 1. Implement responsible gambling practices. |
1.1. Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct. 1.2. Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy. 1.3. Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policies and procedures. 1.4. Ensure gambling environmental features support responsible gambling policies within scope of own responsibility. |
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| 2. Provide information and assistance to customers about problem gambling |
2.1. Provide accurate and appropriate information on impacts of harm from gambling and gambling harm minimisation and reduction. 2.2. Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements. 2.3. Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements. 2.4. On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements. |
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There are some optional extras available with this course:
Same Day Marking
In a hurry? Upgrades to same day marking are available for this course! You can select this option either upon checkout or at any time during your enrolment process. This upgrade will apply to all of your assessment submissions for this course.
Same day marking means if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
If you upgrade to same day marking on a day that is not a business day (such as a weekend or on a public holiday), you will be prioritised in the early AM of the next business day.
Statement of Attainment Card
You talked. We listened. Statement of Attainment Cards are now available!
Worried about keeping track of your paper certifications?
We have created an easy and convenient way to keep track of your RSA and RSG Certifications by laser printing your Statement of Attainment on a licence-sized card that fits neatly in your wallet.
For just $12.50, we can print your Statement of Attainment on a card and send it to you.
How does it work and is it valid?
We take your Statement of Attainment that you receive(d) upon successful completion of your Nationally Accredited course (such as your RSA, RSG, or Food Safety units), and laser print it onto a licence-sized card that fits perfectly in your wallet. This is 100% valid to show employers proof of your certification.
*Note this card option is not available for Victoria or NSW RSA courses.
You can add the Statement of Attainment card to your cart page when you check out or you can purchase it at any time from inside your learner account.
Learner rights and Obligations
Click here to learn more about Learner rights and obligations.
CTW Obligations
Click here to learn more about CTW’s obligations.
Suitability Self-Assessment
All CTW accredited courses require learners to complete the suitability self-assessment during the enrolment process. Click here to learn more.