NSW BAR & GAMING - $223.00
SITHFAB021 Provide Responsible Service of Alcohol + SITHGAM022 Provide Responsible Gambling Services
If you want to work in the sale, service, or supply of alcohol in NSW and in venues with gaming machine entitlements, you must complete a valid NSW RSA course and a NSW RCG course through a NSW Liquor & Gaming approved provider - that's us!
These courses are 100% online & approved by The Office Liquor & Gaming NSW.
Please review upcoming online virtual RCG class dates below.
The RSA is self-paced & you can start immediately after enrolment.
The RCG is delivered in a virtual classroom via Zoom.
Upcoming RCG class dates are listed below. Please ensure you are available on one of these dates prior to purchasing your course and proceeding with your enrolment.
Once you know which session you would like to join, click the Enrol Now button below and follow the steps to complete your enrolment and selection of your session date. Spots are limited in each session, so we suggest enrolling as soon as possible. Please note there are no refunds if you do not attend your session.
Friendly reminder, if you are a business looking to book on behalf of your staff, please do not enrol here – please email [email protected] to ensure we can enrol your staff correctly.
Tuesday, 20th January 2026 (FULL!)
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Wednesday, 21st January 2026 (FULL!)
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Thursday, 22nd January 2026 (FULL!)
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Tuesday, 27th January 2026 (FULL!)
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Wednesday, 28th January 2026 (FULL!)
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Thursday, 29th January 2026 (FULL!)
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
FEBRUARY
Wednesday, 4th February 2026 (FULL!)
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Thursday, 5th February 2026 (FULL!)
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Friday, 6th February 2026 (FULL!)
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Wednesday, 11th February 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Thursday, 12th February 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Tuesday, 17th February 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Wednesday, 18th February 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Thursday, 19th February 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Wednesday, 25th February 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Thursday, 26th February 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
MARCH
Wednesday, 4th March 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Wednesday, 11th March 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Wednesday, 18th March 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
Wednesday, 25th March 2026
9:00am – 5:00pm (AEDT)
RCG – VIRTUAL Classroom Training – via ZOOM
NSW RSA + RCG Bundle Cost
$223.00
(includes all Competency Card fees)
Unit Code & Name
SITHFAB021 – Provide Responsible Service of Alcohol (RSA)
SITHGAM022 Provide Responsible Gambling Services (RCG)
Pre-requisite
None
Course Length
RSA (SELF-PACED)
- Approx. 6 hours (self-paced)
- marking is typically completed within 2 – 3 business days (turnaround time may be longer in times of high volume).
- You have a total of 4 weeks to complete the course (this includes amendment and resubmission of your assessment if required)
- There are no refunds if you do not complete your course within this timeframe; however, 14-day enrolment extensions are available for a small fee. Enrolment extensions are available for up to 60 days from the original enrolment expiry.
RCG (VIRTUAL CLASSROOM – ZOOM)
- 6 + hour online virtual class, plus online assessment.
Important Information
RSA
If you already hold an RSA certificate from a state other than NSW, good news! You may only be required to complete the NSW RSA Bridging course offered by the Office of Liquor & Gaming NSW. Click here to learn more.
If you have been issued with an RSA Interim Certificate or Competency Card in the last five years, DO NOT enrol in this course.
If your Competency Card has expired within the last 28 days, DO NOT enrol in this course.
If you have already been issued with an interim certificate or competency card within the last 5 years, PLEASE REVIEW the following information provided by L&G NSW:
What happens if my Interim Certificate is expired?
(Expired Interim Certificate means that it cannot be expired longer than five years from the date of issue)
Where a student holds an expired Interim Certificate, Liquor and Gaming NSW deem your RSA competency to still be valid. The ATP Portal does not allow a second Interim Certificate to be issued. You can still apply for your Competency Card with an expired interim certificate. The Competency Card expiry date will be post-dated five years from the date the Interim Certificate was issued.
What happens if I already hold a competency card and undertake a second RSA training course? Am I issued a new competency card? Is the expiry date on the current competency card extended?
Note: Completing a full course through an approved training provider prior to the expiry of your or Competency Card will not extend the expiry date on your current card.
Students who hold a competency card that is due to expire shortly (or within 28 days of expiry) are not expected to complete a full RSA training, instead they are required to complete online refresher training administered by L&GNSW
L&GNSW provide a 28-day grace period in which to renew your RSA qualification by completing the online refresher training. If your Competency Card expiry falls outside the 28-day grace period, you will be required to complete a full RSA training.
If you have completed an RSA course in another state, you may be eligible to complete a bridging course: Responsible Service of Alcohol (RSA) – Liquor & Gaming NSW
Visit the Liquor & Gaming NSW website here, log in to your Service NSW account or contact Service NSW on 1300 024 720 for more information.
RCG
Have you completed the NSW RCG course within the last five years? If yes, do not enrol into this course. Students with an existing competency cannot receive a new interim certificate nor a refund if found on the day of training.
Students must be at least 16 years old at the time at the time of sitting the course, however, cannot use certification until 18 years old.
In NSW, all competencies must expire on the same date, calculated five years from the first competency gained.
On successful completion of your RCG course, an automated email from L&GNSW (this may take up to three (3) business days) with a link and instructions to complete the RCG online assessment.
This will need to be completed on appropriate device in your own time.
On completion of the L&GNSW RCG online assessment, learners will receive an automated email from L&GNSW with an RCG interim certificate with instructions on how to obtain a RCG Competency card or add the RCG competency to an existing RSA card.
The interim certificate is valid for 90 days and allows you to work immediately. However, an RCG Interim certificate is only valid until its validity date. A current RCG Competency card is required to continue to work in roles that require a current RCG competency.
Valid
The RSA is valid in NSW, QLD, WA, SA, NT, ACT, TAS
Certification requirements differ across states and territories.
Have you done your RSA in another state? Great news! Anyone with a nationally accredited RSA – Provide Responsible Service of Alcohol (SITHFAB002/SITHFAB021) qualification obtained through face to face or online training from an RTO recognised in another state or territory, will be able to complete the LCV’s free online RSA bridging course to have their qualification recognised in Victoria.
Once you have completed the course, you will receive a Victorian Certificate of Completion that allows you to work in a Victorian licensed venue. To complete the RSA bridging course, see: RSA bridging course.
If you have completed a valid VIC RSA course in the last three years, you may be eligible to complete a refresher course: RSA Online Refresher Course | VCGLR
If you want to use your RSA qualification obtained in Victoria in another state or territory, you will need to check with the relevant licensing authority as liquor legislation differs across Australia.
The Interim Certificate is valid in NSW (only) for 90 days. During this time, you need to apply for a Competency Card. Read on for further information.
The RCG is valid in NSW.
You will also be issued with a National Statement of Attainment for SITHGAM022, which may allow you to work in other states in Australia, depending on each state’s requirements.
Other Helpful Details
How does the RSA work?
Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to.
The course is broken down into small, manageable sections designed to improve your learning.
- Click the Enrol Now button
- Enter your details and proceed to the payment page and pay
- After payment, you have immediate access to your My Courses tab.
- Click on the name of the course to start. No need to wait for an email with log in details!
How does the RCG work?
- Review the pre-enrolment information on this page and make sure you are available for one of the dates listed
- Click the Enrol Now! button
- Make your payment and complete your account set up.
- You will receive a Welcome email with log-in instructions to complete your enrolment process.
- You must log in to select the date of the class you wish to attend.
- Once booked in, you will receive a ZOOM link and confirmation email to be able to participate in the RCG virtual class.
SITHFAB021 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
Unit/Course Description
This unit describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.
Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
The unit applies to all levels of personnel involved in the sale, service, including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; delivery services and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale, service or supply of alcohol.
Certification requirements differ across states and territories. In some cases, all people involved in the sale, service including promotional service and supply of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases, after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
| Element | Performance Criteria | |
| 1. Follow the principles of responsible service of alcohol. | 1.1 Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles. 1.2. Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4. Assist customers with information on a range of non-alcoholic beverages available for purchase. 1.5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk. | |
| 2. Assist customers to drink within appropriate limits. | 2.1. Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples. 2.2. Use a professional manner to encourage customers to drink within appropriate limits. 2.3. Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4. Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use. 2.5. Where appropriate, offer food and non-alcoholic beverages in accordance with house policy. 2.6. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal. | |
| 3. Assess alcohol affected customers and identify those to whom sale or service must be refused. | 3.1. Assess intoxication levels of customers using appropriate methods. 3.2. Identify factors that may affect individual responses to alcohol. 3.3. Identify customers to whom sale or service must be refused according to state and territory legislation. | |
| 4. Refuse to provide alcohol. | 4.1. Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage. 4.2. Provide appropriate assistance to customers when refusing service. 4.3. Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations. 4.4. Use appropriate communication and conflict resolution skills to handle difficult situations. 4.5. Refer difficult situations beyond the scope of own responsibility to the appropriate person. 4.6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy. |
Responsible Conduct of Gambling (RCG)
The Responsible Conduct of Gambling (RCG) training qualifies you to carry out work in relation to gaming machines in NSW. The RCG course is designed to you know your roles, responsibilities and expectations when working with gaming machines, as well as the laws relating to responsible gambling practices.
The course provides a clear idea of what is expected of you in the workplace, as well as a greater understanding of how you as a staff member can promote responsible gambling behaviours and minimise gambling harm in gaming venues.
Satisfactory completion of the course and the RCG mandatory online assessment is required to apply for a NSW competency card to display your RCG endorsement (or to have the endorsement added to an existing competency card).
The RCG course is broken down into six (6) sections:
- Gambling in Australia and NSW
- Defining and understanding gambling harm
- Responsible gambling and harm minimisation measures
- Interacting with patrons and the ‘RAAR’ framework
- Responsible conduct of gambling in practice
Note: Obtaining the RCG endorsement is a pre-requisite for enrolment into the Advanced Conduct of Gambling (ARCG) course.
Key Learning Outcomes
NSW requires that as part of the RCG course learners are trained and assessed in the nationally recognised unit of competency SITHGAM022- Provide Responsible Gambling Services.
SITHGAM022 – Provide Responsible Gambling Services
Course Description
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.
| ELEMENT | PERFORMANCE CRITERIA | ||
| 1. Implement responsible gambling practices. | 1.1. Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct. 1.2. Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy. 1.3. Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policies and procedures. 1.4. Ensure gambling environmental features support responsible gambling policies within scope of own responsibility. | ||
| 2. Provide information and assistance to customers about problem gambling | 2.1. Provide accurate and appropriate information on impacts of harm from gambling and gambling harm minimisation and reduction. 2.2. Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements. 2.3. Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements. 2.4. On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements. |
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Unique Student Identifier (USI): Everyone that completes an accredited course (such as an RSG) is classified as a ‘student’ and needs to create a USI. This is a government requirement, and you will not receive your Statement of Attainment until your USI has been received.
If you have difficulties creating a USI number, please visit https://www.usi.gov.au/help or phone Skilling Australia 1300 857 536 who can assist further.
Clear to Work does not issue USI numbers and cannot assist in creating them or obtaining lost USI numbers.
Technology
Students are required to have basic computer skills to access the on-line learning and assessment components of this course, as well as having access to a computer with a camera and microphone as well as reliable internet to support video conferencing so you can participate in the training throughout the day.
Please Note: The RCG training session will be recorded and used as evidence of attendance. You will need to have your camera on, and you must be 100% visible for the full duration of the course.
Please reach out to [email protected] if there are any medical circumstances that may hinder your ability to be visible at all times during the session.
Use of interpreters is not permitted.
To gain an RCG competency to work in NSW, students must complete the NSW RCG and the National RSG – SITHGAM022 Provide Responsible Gambling Services (or equivalent) Unit of Competency (UoC) and meet the minimum Language, Literacy and Numeracy (LLN) requirements for the National RSG.
L&GNSW requirement for learners to complete the RCG training in English without an interpreter is based on the minimum LLN skills for the prerequisite RCG and the higher-level responsibility that RGOs hold to ensure they have the English language skills to understand and comply with complex legislation pertaining to their role.
If you enrol into this course and are not able to complete it without an interpreter, please note that no refunds can be provided.
Requirements to enter into the course:
- Learners undertake Language, Literacy, Numeracy, and Digital Skills Assessment
- Learners must accept the Terms and Conditions of the course
- Learners under 18 years of age will require parental consent
RSA ASSESSMENT
You will be assessed using three methods:
- Multiple-choice questions
- Written questions
- Video assessment to assess your communication skills.
Multiple-Choice Questions
This learning and assessment task is broken down into small, manageable sections designed to improve your learning. At the end of each learning section is a multiple-choice question quiz.
You are required to answer all questions correctly before you can progress to the next section. Guidance and support is always provided for questions you answer unsuccessfully, this includes specific learning content that needs to be revisited and access to the Support team via email at [email protected].
You can review the learning content during the assessment at any time.
Details of how the assessment works will be covered at the end of each learning content section and before you begin your assessment.
Written Questions
Read the question and type your answer in your answer. It’s that simple! These questions draw from all parts of the course.
Video Assessment
The video assessment questions require you to video yourself speaking to a range of customers as you would in the workplace and submitting these videos as part of your assessment.
Why do we ask for this? As part of the national unit of competency, we need to be able to assess your ability to engage with customers and what you would say to them in a variety of scenarios. We are not evaluating your acting skills, we just need to ensure that you can complete the task as you would in the workplace.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.
To complete the video questions, you need one (1) of the following:
- Smartphone with internet access and video camera.
- Webcam
Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is provided in the course. It’s a breeze!
Learners are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you will be provided with the option to either purchase an additional three attempts to complete your final assessment or book a Competency Conversation with a trainer. The cost to purchase an additional three attempts is $12.00 and the cost to book a Competency Conversation is $20.00.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
RCG ASSESSMENT
During this course you will be asked to complete an assessment and activities to meet the requirements of Liquor and Gaming NSW and the Unit of Competency – SITHGAM022 Provide Responsible Gambling Services. This will include:
Completion Requirements:
- Attending and participating in an online virtual class including:
- being reasonably visible at most times during the session
- actively participating in the group activities and discussion
- providing responses (written and multiple choice selection) to questions within the CTW Learning Management System (LMS).
- Completing the SITHGAM022 Provide Responsible Gambling Services online assessment.
- Completing the NSW RCG Online Assessment
What kinds of Activities and Assessment will I need to do?
- Group Discussion (RCG)
- Multiple-choice questions
- Written questions
- Video assessment of your communication skills
Multiple-Choice Questions
Broken down into small, manageable quiz ‘bites’ throughout each section. This is designed to help you focus on different aspects of the learning, giving us the best opportunity test your understanding of key concepts and underpinning knowledge. You are required to answer all MCQs in each section correctly.
Written Questions
Written questions require you to read the question and type your answer in the box provided. These questions are drawn from all sections of the course and may include watching a video and/or reading an organisational document before you answer.
Written Questions are a great way for you to showcase your critical thinking skills and apply your learning to real-world case studies.
Video Role Play Responses
You will be required to upload videos of yourself responding to situations (customers) as you would in the workplace. The video role-play responses enable us to assess how you would perform in a workplace.
Why do we ask for this?
As part of the national unit of competency and the L&GNSW requirements, we need to be able to assess your ability to engage with customers and what you would say to them in a variety of scenarios. We are not evaluating your acting skills, we just need to ensure that you can complete the task as you would in the workplace.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.
To complete the video questions, you need one (1) of the following:
- Smartphone with internet access and video camera.
- Webcam
Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is provided in the course. It’s a breeze!
SITHFAB021 Provide Responsible Service of Alcohol
Foundation skills essential to perform in this unit are listed here.
Foundational skills are the language, literacy, numeracy and employment skills that are essential to the performance required by this unit of competency. They are an integral part of the unit and must be assessed.
SKILLS | DESCRIPTION |
Reading skills to: |
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Oral communication skills to: |
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Numeracy skills to: |
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Teamwork skills to: |
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Self-management skills to: |
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SITHGAM022 – Provide Responsible Gambling Services
SKILLS | DESCRIPTION |
Reading skills to: |
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Oral communication skills to: |
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Problem-solving skills to: |
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Technology skills to: |
|
In NSW the ONLY RSA documents that are valid are:
- an interim certificate that is within the 90-day period; or
- a current competency card (either photo card or digital).
Interim Certificate
This is a certificate that is issued to someone who has successfully completed the RSA course through an approved provider. This certificate allows someone to work for 90 days. After the 90 days (the date is clearly indicated on the certificate) this document is no longer valid to work
The Interim Certificate clearly states what date it is valid until. You must get a photo competency card prior to this date, or you can no longer work.
When do I get my Interim Certificate?
Your assessment will be marked within 2 – 3 business day after you submit (this turnaround time may be longer during times of high volume).
If your assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.
If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day.
An Interim Certificate that allows you to work for 90 days.
How to get a competency card
Photo Competency Cards are plastic cards issued by the NSW Office of Liquor Gaming and Racing (L&GNSW) and are somewhat similar to a NSW Driver License.
Follow this step-by-step guide to get a card:
Step 1
Complete a NSW RSA training course through a registered training organisation (that’s us!).
Step 2
We will issue an interim certificate allowing you to work for 90 days. Apply for your card as soon as you can.
Step 3
Take your interim certificate and 100 points of identification with you to apply for your competency card at a Service NSW Service Centre, where you will have your identity checked and your photo taken.
Step 4
Your card will be sent out in approximately 4 weeks.
Click here to apply for a competency card.
You can access your digital competency card straight away (if you know your CCH number). The digital competency card is free and can be accessed through the Service NSW App from the iTunes Store or Google Play.
You will receive a plastic competency card in the post in 3-4 weeks. If your Interim Certificate expires before you receive your competency card you will be unable to work.
RSA Same Day Marking is Available
In a hurry?
Upgrades to same day marking are available for your RSA course! You can select this option either upon checkout or at any time during your enrolment process. This upgrade will apply to all of your assessment submissions for this course.
Same day marking means if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
If you upgrade to same day marking on a day that is not a business day (such as a weekend or on a public holiday), you will be prioritised in the early AM of the next business day.
Learner Rights & Obligations
View the Student Handbook to learn more about Learner rights and obligations.
CTW Obligations
View the Student Handbook to learn more about CTW’s obligations.
Language, Literacy, Numeracy, & Digital (LLN&D) Skills Assessment
At Clear to Work, we’re committed to giving all learners the best chance of success.
Under the Standards for RTOs 2025, it’s mandated that all learners enrolling into accredited training complete a Language, Literacy, Numeracy and Digital (LLN&D) skills assessment before starting any training.
View the Student Handbook to learn more about the LLN&D skills assessment.
For Complaints, Appeals and Feedback please click here
COURSE SUMMARY
Course Codes: SITHFAB021 + SITHGAM022
RSA delivery: self-paced (start immediately!)
RCG delivery: online virtual class (Zoom)
RSA duration: Learning & assessment approx. 6 hours (self-paced)
RCG duration: 6 hour online virtual class + online assessment.
Completion: On successful completion, you receive:
- an Interim Certificate
- a Statement of Attainment
Valid: NSW, QLD, WA, SA, NT, ACT
What Our Customers Have to Say
Frequently Asked Questions About Our NSW RSA Course
From the date and time of enrolment, you have four (4) weeks to complete your course in its entirety. This includes assessment marking and any potential resubmission if required.
14-day enrolment extensions are available for a small fee.
Your NSW RSA is valid in NSW, QLD, WA, SA, NT, ACT, TAS.
If you have obtained a NSW RSA and wish to work in VIC, you may need to complete the VIC RSA Bridging course. More information on that can be found here.
Your RCG is valid in NSW.
You will also be issued with a National Statement of Attainment for SITHGAM022, which may allow you to work in other states in Australia, depending on each state’s requirements.
If your course enrolment has expired, you can purchase a 14-day enrolment extension for a small fee as long as you are within 90 days of your original course enrolment expiry.
Learners are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you will be provided with the option to either purchase an additional three attempts to complete your final assessment or book a Competency Conversation with a trainer. The cost to purchase an additional three attempts is $12.00 and the cost to book a Competency Conversation is $20.00.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
Yes! You can work with your interim certificate for up to ninety (90) days. During this time, you’re required to apply for your competency card from your nearest Service NSW centre. It can take 3 weeks to process the card! If your Interim Certificate expires before you receive your Competency Card, you will be unable to work.
When you successfully complete your NSW RSA course, we provide you with two documents – an NSW RSA Interim Certificate and a Statement of Attainment for SITHFAB021 Provide Responsible Service of Alcohol.
Please make sure you only provide your employer with your NSW RSA Interim Certificate or Competency Card. Employers in NSW cannot accept your Statement of Attainment.
Yes! You can upgrade to same day marking.
This means, if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
You must successfully complete all components of your learning and assessment, have your photo ID verified, and provide your USI before we can process your Statement of Attainment and your NSW Interim Certificate.
If you get stuck at any point along your enrolment or learning and assessment journey – we’re here to help! Please email us at [email protected] and our team can assist you.
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