NSW Online Licensee Training
$269.00
Licensee training is for most NSW licensees, approved managers and club secretaries.
Successful completion of Licensee training will result in the automatic renewal of a current Responsible Service of Alcohol (RSA) endorsement on the recognised competency card. Please note, in order to complete this course, you must have a current NSW RSA competency. Please read all information below carefully to ensure you are enrolling into the correct course.
Clear to Work is approved to deliver the Liquor & Gaming NSW Licensee training.
Cost
$269.00
(includes Competency Card fee of $103).
Course Name
NSW Licensee Training
Pre-requisite
NSW RSA
A current NSW Competency Card or NSW Interim Certificate issued by Liquor & Gaming NSW for RSA.
Successful completion of the Licensee Training will result in the automatic renewal of a current RSA endorsement on the recognised competency card.
If your RSA competency does expire, you have 28 days from the date of expiry to complete this Licensee course which will result in an automatic renewal of your RSA endorsement. If you have not completed this Licensee course prior to the 28-day grace period expiring, you will be required to complete the free RSA refresher course though NSW Liquor and Gaming.
NSW RCG
Completing the Licensee Training will not automatically renew your RCG competency. To retain your RCG competency, you must first complete the online refresher training, or choose to surrender it before you enrol to complete Licensee Training.
a) If you wish to renew a current RCG endorsement on the recognised competency card complete the renewal course Licence Renewal (nsw.gov.au).
OR
b) If you do not wish to renew a current RCG endorsement must surrender this endorsement by completing the RCG Declaration Form.
More information
Visit Liquor & Gaming NSW website for more information on completing licensee training or contact them on [email protected] or 1300 024 720.
Other Important Information
At the beginning of your course, you will be asked to upload your proof of pre-requisite for verification. Please ensure you have proof of your existing RSA competency and your gaming refresher (if applicable).
If you have an existing Licensee Training competency that has not yet expired, please do not enrol into this course as you may be eligible to complete the Licensee Refresher course. Please contact Liquor & Gaming NSW if you have an existing Licensee Training competency and want to complete the Licensee Refresher course.
Course Breakdown
- Module 1: Proof of Pre-requisite – reviewed within one (1) business day of submission
- Module 2: Learning and multiple-choice questions – typically takes 6-8 hours to complete (self-paced)
- Module 3: Incident Report – reviewed within one (1) business day of submission
- Module 4: 15-minute interview with a trainer (via Zoom)
Clear to Work strives to mark all Licensee Training assessment submissions in less than one business day. Most are turned around within just a few hours of submission when submitted during business hours; however, we recommend budgeting one (1) business day for each submission.
From the date and time of enrolment, learners have four (4) weeks to complete their course.
Good news! 14-day enrolment extensions are available for learners who need extra time. This option is available to learners for up to 90 days past the original enrolment expiry date.
Valid
NSW
Other Helpful Details
How Does it Work?
Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to.
The course is broken down into small, manageable sections designed to improve your learning.
- Click the Enrol Now button
- Enter your details and proceed to the payment page and pay
- After payment, you have immediate access to your My Courses tab.
- Click on the name of the course to start. No need to wait for an email with log in details!
Receive an Interim Certificate
If your assessment is marked Competent during business hours, you will receive your Interim Certificate by close of business that day.
If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the next business day. Please read the assessment tab for full details of the assessment.
Course Description
The course learning is broken down into multiple sections. In this course, we will cover:
Section 1: Overview of liquor regulation in NSW
Section 2: Managing your liquor licence
Section 3: Your responsibilities to manage alcohol-related harms
Section 4: Best practice strategies to prevent alcohol-related harms
Section 5: Compliance and enforcement
Purpose of the Training
You have been granted or are applying for the right to hold a liquor licence in NSW. As a licensee, approved manager or club secretary, you have significant responsibilities. This course is designed to help you understand and carry out your legal responsibilities, so you can reduce the risk of alcohol-related harms arising from your business activities.
While alcohol is widely consumed responsibly and safely, there are significant harmful effects from alcohol abuse and misuse, with wide-ranging impacts on individuals and our society as a whole. It is important to ensure you are doing what you can to operate a safe and responsible business.
If you don’t exercise your legal responsibilities, you can be found to be non-compliant. Noncompliance with the liquor laws can result in the suspension or cancellation of your licence and you can be banned from holding a liquor licence or having a financial interest in a licence for a significant period of time.
We want to make sure you have every chance to operate a successful business.
On completion of this course, you should be able to manage the day to day requirements for a compliant licensed venue to the benefit of your staff, customers and the wider community. Specifically, this course will enable you to:
- Understand the relevant liquor legislation and regulations that will impact you as a licensee
- Know your responsibilities in managing your NSW liquor licence
- Understand your responsibilities as a licensee to manage alcohol-related harms in your business
- Implement best practice strategies for your business to improve operations
- Understand the consequences of non-compliance and what that means for you as a licensee
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Technology
- Computer/laptop with internet access and current internet browser (Chrome or Edge are recommended).
- Access to a smartphone or webcam
- Zoom
Please note that you must be 100% visible in your trainer interview.
Please read the assessment tab for full details of the assessment for this course.
You are required to meet complex legislative requirements in relation to the sale, service and supply of liquor in your business. While your RSA course will have provided you with a basic understanding of this, your legislative responsibilities as a licensee go far beyond that, highlighting the need for further training.
Additionally, if you work in a business that operates in potentially higher risk environments such as those trading after midnight, you carry added responsibilities that require further tailored training.
The NSW government committed to the introduction of a tiered industry training framework to strengthen and enhance liquor industry training standards by building on the existing RSA training. Liquor & Gaming NSW has worked closely with industry peak bodies, NSW Police and select registered training organisations (including us) to design this new training framework to ensure it meets your training needs.
The Liquor Regulation 2018 introduced the tiered industry training framework which includes two new levels of licensee training that are designed to support you in meeting your compliance obligations and implementing strategies to improve your business operations while providing safe and vibrant environments for your customers. These are:
- Licensee training, which is designed for licensees, approved managers and club secretaries, and
- Advanced Licensee training, which is an additional course for licensees, approved managers and club secretaries operating businesses in higher risk environments.
You will be assessed using:
- Multiple-choice questions
- Written questions and project
- 15-minute live assessment via online video conferencing.
Please read this information carefully! There are no refunds if you enrol in this course and cannot complete the live assessment. The online video assessment shall be booked after competently completing the written questions.
Multiple-Choice Questions
The course is broken into manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. You are required to get all the questions in a section before moving to the next section.
Written Questions
Short answer responses are drawn from all parts of the course. They require a few sentences or brief dot points. House Policy – outline 5 policies you would include in the house policy of your business.
Complete an incident log and incident report using the template and scenarios provided.
Your written assessment will be marked the next business day after submission.
Live Assessment
Please read this information carefully! There are NO refunds if you enrol in this course and cannot complete the live assessment.
This is a 15-minute live assessment with a trainer completed over the internet using your webcam. There is no software to download.
Use of interpreters is not permitted.
How to Book an Appointment
When you are marked competent in your written questions, you can log into your course and use the online scheduler to book an appointment. You will receive a link.
Number of Attempts Allowed to Complete the Assessments
You will be provided with three (3) attempts to successfully complete each of your assessment components. If you do not pass your assessment on your third attempt, you can purchase an additional three attempts to complete your final assessment. The cost to purchase an additional three attempts is $12.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
It is your responsibility to note the date and time of any scheduled meeting. CTW will not provide refunds to learners who reschedule or cancel these meetings on multiple occasions.
Receive Interim Certificate
If your live assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.
If your live assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day.
Who is required to complete Licensee training?
The Liquor Regulation 2018 requires all licence types classified as Tier 1 to complete Licensee training.
- Tier 1 licences include:
- hotels, packaged liquor, clubs, small bars and on-premises licences; and
- licensee or business subject to a regulatory scheme or nominated by Liquor & Gaming NSW or the Independent Liquor and Gaming Authority (the Authority).
In addition, licence types classified as Tier 2 must also complete the Advanced Licensee training.
- Tier 2 licences include:
- those authorised to trade after midnight on a regular basis or otherwise have extended late-night trading hours authorisation on a regular basis;
- certain on-premises business types, such as nightclubs (adult relaxation entertainment) and karaoke bars, and
- licensee or business subject to a regulatory scheme or nominated by Liquor & Gaming NSW or the Independent Liquor and Gaming Authority (the Authority).
Tier 1 licences
Tier 1 licences include:
- Hotel licences: enables alcohol to be sold to the public for consumption on and off the premises. Subject to separate approval, it also enables gaming machines to be operated. A hotel licence operates at all times under the primary purpose of selling alcohol to the public.
- General bar licences: a limited type of hotel licence known as a general bar licence is also available that allows alcohol to be sold for consumption on the premises, but does not allow takeaway sales or gaming machines to be operated.
- Club licences: allows registered clubs to sell alcohol to their members and guests for consumption on and off the premises (venue). Although a registered club may contain a ’nightclub’, a standalone nightclub is a separate licence and should not be confused.
Gaming machines may also be operated, subject to separate approval. Types of businesses that use this licence include:
- RSL and services clubs
- Bowling clubs
- Leagues clubs
- Golf clubs
- Small bar licences: allows the sale of alcohol for consumption on the premises (venue) but does not allow gaming machines or takeaway alcohol. This liquor licence allows for a maximum of 100 patrons (over the age of 18) in your venue during trading hours.
- Packaged liquor licences: allows alcohol to be sold through a bottle shop, home delivery, mail order or the internet for consumption off the premises (venue). You may also conduct tastings at your venue, with or without charge. types of businesses that use this licence include:
- Bottle shops and liquor stores
- General stores selling packaged liquor, and
- Online shops with home delivery alcohol sales.
- Producer/wholesaler licences: endorsed with a drink-on-premises authorisation
- On-premises licences: allows the sale of alcohol for consumption on the premises (venue) when another product or service (such as food or entertainment) is sold, supplied or provided to customers. In most circumstances, an on-premises licence does not permit takeaway alcohol sales. Alcohol sold under this licence must be consumed on the licensed premises that relate to any of the following:
- Airports
- Adult relaxation entertainment venues
- Karaoke bars
- Public entertainment venues (other than a cinema)
- Restaurants or cafés
- Tertiary institutions
Other on-premises licences likely to be required to undertake this training include:
- Caterers
- Food and beverage outlets
- Food halls
- Public arenas
- Sporting facilities
- Any licensee or business that is subject to a regulatory scheme or who has been nominated by Liquor & Gaming NSW or the Independent Liquor and Gaming Authority (the Authority).
Tier 2 licences
Tier 2 licences include:
1. Businesses with any of the following licences that are authorised to trade after midnight or authorised to have extended late-night trading hours on a regular basis:
- Hotel licences
- General bar licences
- Club licences
- Producer/wholesaler licences endorsed with a drink on-premises authorisation
- On-premises licences that relate to any of the following:
- Public entertainment venues (other than a cinema)
- Restaurants or cafés (those with a primary service authorisation)
- Tertiary institutions
- Vessels
- Caterers
Note for the following:
- Small bar licence – with extended trading authorisation that authorises the sale or supply of liquor on a regular basis between 2.00am and 5.00am.
- Certain business types irrespective of whether they operate after midnight:
- Nightclubs (adult relaxation entertainment): whose primary purpose is to provide entertainment in a potentially higher risk environment due to the type and style of entertainment offered and the extended trading hours that are available, and
- Karaoke bars: whose primary purpose is to provide entertainment, often trade past midnight and see peak trade after midnight.
- Any licensee or venue subject to a regulatory scheme may be directed by Liquor & Gaming NSW or the Independent Liquor and Gaming Authority (the Authority).
- Any licensee directed by Liquor & Gaming NSW or the Authority.
For more information, click here.
How to Book an Appointment:
Watch the video below. Or watch it on YouTube – click here.
How to Start Your Interview:
Watch the video below. Or watch it in YouTube – click here.
Learner Rights & Obligations
View the Student Handbook to learn more about Learner rights and obligations.
CTW Obligations
View the Student Handbook to learn more about CTW’s obligations.
COURSE SUMMARY
Delivery: 100% Online (no classroom)
Duration: Approx. 6 – 8 hours (self-paced).
When can I start? Immediately access your course after completing enrolment.
Completion: On successful completion, you receive:
- an Interim Certificate (sent directly by Liquor & Gaming NSW)
Valid: NSW
Frequently Asked Questions
From the date and time of enrolment, you have four (4) weeks to complete your course in its entirety. This includes assessment marking and any potential resubmission if required.
14-day enrolment extensions are available for a small fee.
Valid in NSW only.
If your course enrolment has expired, you can purchase a 14-day enrolment extension for a small fee as long as you are within 90 days of your original course enrolment expiry.
Learners are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you will be provided with the option to either purchase an additional three attempts to complete your final assessment or book a Competency Conversation with a trainer. The cost to purchase an additional three attempts is $12.00 and the cost to book a Competency Conversation is $20.00.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
Unfortunately, no, the use of interpreters is not permitted to complete any part of this course as per regulations stipulated by the Office of Liquor & Gaming NSW.
You may have heard there is now a Licensee Training refresher course… the rumours are true!
If you have an existing Licensee Training competency that has not yet expired, you may be eligible to complete the refresher course (instead of completing the full Licensee Training course).
Completion of this course is mandatory to retain endorsements on the competency card and will renew them for a further 5 years.
L&GNSW is the only provider of the Licensee Refresher online course.
If your contact details are up to date, you’ll start receiving reminders by email and SMS to renew the endorsements on your competency card approximately 3 months before your card is due to expire. If you hold more than one endorsement on your competency card, all expire on the same date.
Click the course link in the email or SMS notification to access and launch the course.
The course also contains links to the Licensee and Advanced Licensee initial course handbooks for reference.
If you are eligible for a refresher, please make sure you contact L&GNSW. If you are eligible for a refresher but complete a full course, we will be unable to process your Interim Certificate. Please note that we do not provide refunds if you enrol into this course and complete it only to find out that you simply require a Refresher course.
To be issued with a Licensee Training Interim Certificate, you must complete the ID verification process, provide proof of your pre-requisite(s), and successfully complete of learning and assessment within your course.
If you get stuck at any point along your enrolment or learning and assessment journey – we’re here to help! Please email us at [email protected] and our team can assist you.
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