Provide Quality Customer Service
$29.00
This course will introduce you to the essentials of providing awesome customer service. You will learn how to sell, up sell and cross sell. You will also learn how to turn a customer complaint into a sales opportunity. This course describes a high-level customer service skill for those working within the service industries and applies to the full range of tourism and hospitality, retail and personal services, including those involved in food and beverage service, housekeeping, and front office.
This is a non-accredited course. You will receive a Certificate of Completion on successful completion.
Cost
$29.00
Course Name
Provide Quality Customer Service
Pre-requisite
None
Time
- Course takes 2 – 4 hours to complete.
- From the date and time of purchase, you have 4 weeks to complete your training.
- There are no refunds if you do not complete your course within this timeframe; however, 14-day enrolment extensions are available for a small fee. Enrolment extensions are available for up to 90 days from the original enrolment expiry.
Valid
Australia-wide
Other Helpful Details
How Does it Work?
Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to.
The course is broken down into small, manageable sections designed to improve your learning.
- Click the Enrol Now button
- Enter your details and proceed to the payment page and pay
- After payment, you have immediate access to your My Courses tab.
- Click on the name of the course to start. No need to wait for an email with log in details!
Who Should Do This Course?
This course is an excellent foundational knowledge builder for anyone looking to enter a customer service role.
We all know customer service is important. But why? Sam Walton (1918-92), founder of Wal-mart, sums up the answer precisely with the following quote.
“There is only one boss. The customer, and he/she can fire everyone in the company, from the Chairman down, simply by spending his money somewhere else.”
This course will introduce you to the essentials of providing awesome customer service. You will learn how to sell, up sell and cross sell. You will also learn how to turn a customer complaint into a sales opportunity. This course describes a high-level customer service skill for those working within the service industries and applies to the full range of tourism and hospitality, retail and personal services, including those involved in food and beverage service, housekeeping, and front office.
This is a non-accredited course. You will receive a Certificate of Completion on successful completion.
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Technology
- Computer/laptop with internet access and current internet browser (Chrome & Edge are best).
NOTE: Due to the interactive nature of this course, we do not recommend use of a smartphone, iPad or other tablet device to complete this course.
Requirements to enter into the course:
- Learners must accept the Terms and Conditions of the course
The course is broken down into sections. At the end of each section is an assessment. You are required to answer all questions in all sections correctly in order to pass the course and receive a completion certificate.
Learner Rights & Obligations
View the Student Handbook to learn more about learner rights and obligations.
CTW Obligations
View the Student Handbook to learn more about CTW’s obligations.
Disclaimer
This course is provided for professional development and learning purposes only. It is not nationally accredited and should not be relied upon as a substitute for accredited training where accredited training is required. Clear to Work makes every effort to provide accurate and current information, but accepts no responsibility for any loss, damage or reliance arising from use of the material.
COURSE SUMMARY
Delivery: 100% online (no classroom)
Duration: Approx. 2 – 4 hours (self-paced)
When can I start? Immediately access your course after completing enrolment
Completion: On successful completion, you receive a Certificate of Completion
Valid: Australia-wide
Frequently Asked Questions
From the date and time of enrolment, you have four (4) weeks to complete your course in its entirety. This includes assessment marking and any potential resubmission if required.
14-day enrolment extensions are available for a small fee.
Australia-wide
If your course enrolment has expired, you can purchase a 14-day enrolment extension for a small fee as long as you are within 90 days of your original course enrolment expiry.
You must successfully complete all Learning and Assessment to receive a Certificate of Completion.
If you get stuck at any point along your enrolment or learning and assessment journey – we’re here to help! Please email us at [email protected] and our team can assist you.
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