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HOSPITALITY COURSES

Customer Liaison Officer (CLO)

$25.00

Customer Liaison Officer (CLO) course is designed to assist venues and gaming staff meet their legislative requirements when operating or working for a gambling venue in Queensland. In your role as Customer Liaison Officer, you are responsible for your venue’s compliance with the gambling Code of Practice, as well as supporting problem gamblers and managing exclusions.

This is an industry course valid only in Queensland. The Customer Liaison Officer course expands on SITHGAM022 Provide Responsible Gambling Services and covers both legislative & code of practice requirements.

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RSA Online
RSA Online
RSA Online

Popular Bundle & Save Options

RSA Online

BUNDLE 1

RSG + CLO - $28.00

  • RSG – SITHGAM022
  • Customer Liaison Officer
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Cost

$25.00

Course Name

Customer Liaison Officer (CLO)

Pre-requisite

None

Time

  • Course takes 2 – 4 hours to complete.
  • From the date and time of purchase, you have 4 weeks to complete your training. 
  • There are no refunds if you do not complete your course within this timeframe; however, 14-day enrolment extensions are available for a small fee. Enrolment extensions are available for up to 90 days from the original enrolment expiry. 

Valid

Valid in QLD.

Other Helpful Details

How Does it Work?

Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to. 

The course is broken down into small, manageable sections designed to improve your learning. 

  1. Click the Enrol Now button
  2. Enter your details and proceed to the payment page and pay
  3. After payment, you have immediate access to your My Courses tab. 
  4. Click on the name of the course to start. No need to wait for an email with log in details!

 

Who Should Do This Course? 

This course is suitable for managers, supervisors, and gaming staff who act in the role of Customer Liaison Officer. This course is valid in Queensland only.

In this course, you will learn how to:

  • Assist patrons who approach for assistance;
  • Assist third party members who approach for assistance in relation to a family member or friend;
  • Assist patrons in providing information on self-exclusions;
  • Maintain relevant forms and registers relating to exclusions;
  • Provide information to staff regarding patrons who are excluded from venue;
  • Ensure the venue complies with legislation regarding problem gambling;
  • Ensure information is provided to patrons regarding counselling services, odds on winning, and any other relevant information and signage; and
  • Provide assistance to staff with gambling-related problems.

To complete this course, you need:

A unique email address: This email address cannot be used by another student as it becomes your unique login username.

Technology

  • Computer/laptop with internet access and current internet browser (Chrome & Edge are best). 

 

NOTE: Due to the interactive nature of this course, we do not recommend use of a smartphone, iPad or other tablet device to complete this course. 

Requirements to enter into the course:

  • Learners must accept the Terms and Conditions of the course 

The course is broken down into sections. At the end of each section is an assessment. You are required to answer all questions in all sections correctly in order to pass the course and receive a completion certificate.

Learner Rights & Obligations

View the Student Handbook to learn more about learner rights and obligations.

CTW Obligations

View the Student Handbook to learn more about CTW’s obligations.

COURSE SUMMARY

Delivery: 100% Online (no classroom)

Duration: Approx. 2 – 4 hours (self-paced)

When can I start? Immediately access your course after completing enrolment.

Completion: On successful completion, you receive a Certificate of Completion

Valid: QLD

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Frequently Asked Questions

From the date and time of enrolment, you have four (4) weeks to complete your course in its entirety. This includes assessment marking and any potential resubmission if required. 

14-day enrolment extensions are available for a small fee. 

Your CLO course is valid in QLD

If your course enrolment has expired, you can purchase a 14-day enrolment extension for a small fee as long as you are within 90 days of your original course enrolment expiry. 

You must successfully complete all Learning and Assessment to receive a Certificate of Completion. 

If you get stuck at any point along your enrolment or learning and assessment journey – we’re here to help! Please email us at [email protected] and our team can assist you. 

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What Our Customers Have to Say

The product was easy to use. I had my results in 24 hours. I would recommend the company
Helen S
Helen S
I would just like to say that your training was very informative, and considering I am not from a hospitality background where alcohol is concerned, I found it easy to navigate around the training. With the necessary tools provided along with the feedback from the assessor, and would definitely recommend Clear To Work for any of our staff or anybody else that requires this type of training.
Dean - Duty Manager
Dean - Duty Manager
I just wanted to take a moment to say how much I appreciated this RSA course. It was incredibly well put together - high-quality, engaging, and packed with valuable information. It took me a little longer to get through than I expected, but I can see why—it’s such an important topic. Thanks again for all the effort that went into creating, delivering and providing feedback via this course.
David B
David B
Exceptionally easy to use their web site for a 76-year-old!
Edward
Edward
Thank you so much for your prompt reply and your help solving my problem. That is very kind and understanding. I will definitely recommend Clear to work whenever I can!
Tomas
Tomas
I applied for an RSA through Clear to work and was happily surprised with how prompt they were… I just want to provide my gratitude for their quick response. Highly recommend the course, ~7hrs and pretty engaging 🙂
Jayden
Jayden
A good service fast and professional. Thank you to the team. Quick response and follow up. Highly recommended.
Alisa
Alisa
I have experienced doing my RSA with EOT, and it was not a very good experience. Clear to work is much better, customer service wise, style of presenting lectures(not boring).
Tristan
Tristan
I have just completed my licensee training. I found the whole process exceptional. The instructions were clear, the modules easy to follow and the response time for assessment excellent (less than 24 hrs). I also found Stephanie was delightful, engaged and very helpful in my interview. Thanks for your great service!
Betsy
Betsy
I want to give you a big, big thanks to you and all your staff over there for being kind, supportive, and loyal to people like us. Thank you again. Have a lovely day. I am so happy.
Jyotika
Jyotika
A very detailed and comprehensive course which requires the student to learn interactively. I have two University degrees and found your online course was better presented in retaining long term application of the coursework.
Axel
Axel