NSW Advanced Responsible Conduct of Gambling (ARCG)
$275.00
The ARCG course is designed to give senior staff of gambling venues the advanced knowledge, confidence and practical skills required to effectively interact with patrons, particularly in high-intensity situations, and the leadership skills required to competently guide and support other staff in creating a safe gambling environment.
Please review upcoming dates open for enrolment for our online ARCG Course below.
IMPORTANT: If you are a business looking to book on behalf of your staff, please email [email protected] for assistance to ensure the enrolment is completed correctly.
Upcoming session dates are listed below. Please ensure you are available on one of these dates prior to purchasing your course and proceeding with your enrolment.
Once you know which session you would like to join, click the Enrol Now button below and be sure to follow each step to complete your enrolment and selection of your session date. Spots are limited in each session, so we suggest enrolling as soon as possible.
Friendly reminder, if you are a business looking to book on behalf of your staff, please do not enrol here – please email [email protected] to ensure we can enrol your staff correctly.
Wednesday, 14th January 2026
9:00am – 5:00pm (AEDT)
ARCG – VIRTUAL Classroom Training – via ZOOM
Tuesday, 10th February 2026
9:00am – 4:00pm (AEDT)
ARCG – VIRTUAL Classroom Training – via ZOOM
Cost
$275.00
Course Name
NSW Advanced Responsible Conduct of Gambling (ARCG)
Pre-requisite
You must supply a copy of your Competency Card showing RCG to enrol in this course. If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost. To add the ARCG endorsement to your competency card, visit the competency card self-service portal to manage your competency card online.
In NSW all competencies must expire on the same date, calculated five years from the first competency gained. For example, if your RCG competency expires in June 2024, even if you gain your ARCG competency in Jan 2023 both competencies will still have an expiration date of June 2024. This ensures all your competencies are current and expire on the same date.
Email: [email protected]
Please Note: Your ARCG endorsement is automatically renewed on successful completion of the RCG refresher course prior to the expiry of your Competency card.
Delivery
100% online virtual classroom
Time
- Six (6) hour online virtual classroom with a total of one (1) hour of breaks throughout making a total of seven (7) hours to complete the course.
- Please note there are no refunds if you do not complete your course.
Valid
Valid in NSW only.
Other Important Details
How Does it Work?
- Review the pre-enrolment information on this page and make sure you are available for one of the dates listed
- Click the Enrol Now button
- Make your payment and complete your account set up
- Select the date of the class you wish to participate in
- On the day of your class, you will receive a link to participate in the virtual classroom
Who Should Do This Course?
To create a proactive environment focussed on harm minimisation and provide support for RGOs, it is proposed that other individuals related to venue operations will also be required to complete ARCG training, including:
- Club secretaries
- Club directors, unless they have completed ClubsNSW Responsible Gambling Board Oversight training
- Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business
- Hotel licensees
- Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
- Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers.
This ensures that senior management are aware of their harm minimisation obligations, can help drive venue culture, and are equipped to support RGOs in circumstances where RGOs may need to escalate serious instances of gambling harm to senior management.
Disclaimer:
The content covered in this course can be triggering. Some sensitive topics covered are:
- Suicide and self-harm
- Domestic abuse/domestic violence
- Neglect
- Extreme debt
- Emotional and psychological distress
- Depression and anxiety
- Cultural harm
If you find this content triggering, please consider whether this course is right for you.
Course Description
This course is broken down into five (5) sections:
- Introduction
- Anticipating and Preventing High-Intensity Situations
- Managing High-Intensity Situations
- Leading a Culture of Proactive Gambling Harm Minimisation
- Responsible Conduct of Gambling in Practice
What You Will Learn
- Identify, approach and assist patrons who are showing signs of at-risk gambling behaviour
- Refer patron who are at-risk of experiencing gambling harm to appropriate support services (including self-exclusion)
- Advise and support venue staff in non-specialist roles to identify and report warning signs of at-risk gambling behaviour
- Lead and support a culture of responsible gambling and proactive harm mimisation in your venue
- Understand why you are required to promote the responsible conduct of gambling
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Current Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Proof of your existing RCG competency: either your current Competency Card showing your RCG competency, or an Interim Certificate showing your current RCG competency.
Technology: Ensure you have a device with a camera and microphone so you can participate in the training.
Please Note: the ARCG training session will be recorded and used as evidence of attendance. You will need to have your camera on for the full duration of the course.
Please note that you must be 100% visible for the full duration of the course.
Please reach out to [email protected] if there are any medical circumstances that may hinder your ability to be visible at all times during the session.
Use of interpreters is not permitted.
Completing the Responsible Conduct of Gambling (RCG) course is a prerequisite to completing the Advanced Responsible Conduct of Gambling (ARCG). To gain an RCG competency to work in NSW, students must complete the NSW RCG and the National RSG – SITHGAM022 Provide Responsible Gambling Services (or equivalent) Unit of Competency (UoC) and meet the minimum Language, Literacy and Numeracy (LLN) requirements for the National RSG.
L&GNSW requirement for learners to complete the ARCG training in English without an interpreter is based on the minimum LLN skills for the prerequisite RCG and the higher-level responsibility that RGOs hold to ensure they have the English language skills to understand and comply with complex legislation pertaining to their role.
If you enrol into this course and are not able to complete it without an interpreter, please note that no refunds can be provided.
NSW Responsible Gambling Officers (RGOs) – What’s the Deal?
From 1 July 2024, venues with more than 20 gaming machine entitlements will be required to have a Responsible Gambling Officer (RGO) on duty while poker machines are in operation, in the latest initiative by the NSW Government to reduce gambling harm. Additional Responsible Gambling Officers will be required at clubs with more than 100 gaming machine entitlements.
All hotels and clubs with gaming machines will also be required to keep a Gambling Incident Register and a Gaming Plan of Management as part of a suite of reforms being implemented to reduce risk of gambling harm and support people who may need help.
Find out more about the position paper on Responsible Gambling Officers.
Read more about RGOs here.
Recent updates from Liquor & Gaming NSW
ARCG Training for senior operational roles
Hotel licensees, approved managers, and club secretaries will all be required to complete Advanced Responsible Conduct of Gambling (ARCG) training, even when the venue has fewer than 21 gaming machine entitlements (GMEs). Venue staff in these senior operational roles must have completed ARCG training by 30 September 2024.
This training requirement has been introduced through an amendment to the Gaming Machines Regulation 2019 as part of the new gaming reforms, which included the introduction of the Responsible Gambling Officer role.
Learner Rights & Obligations
View the Student Handbook to learn more about learner rights and obligations.
CTW Obligations
View the Student Handbook to learn more about CTW’s obligations.
COURSE SUMMARY
Delivery: 100% Online (virtual classroom)
Duration: 7 hours
When can I start? Immediately access your course after completing enrolment to complete your pre-requisites. Zoom sessions are open 15 minutes before the start time of the class.
Completion: If you hold a digital competency card, the ARCG endorsement will be automatically added to your digital card free of cost.
To add the ARCG endorsement to your physical competency card, visit the competency card self-service portal to manage your competency card online.
Valid: NSW only.
What Our Customers Have to Say
Frequently Asked Questions
From the date and time of enrolment, you have eight (8) weeks to select a session and complete your virtual ARCG class.
Valid in NSW only.
If you get stuck at any point along your enrolment or learning and assessment journey – we’re here to help! Please email us at [email protected] and our team can assist you.
Unfortunately, no, the use of interpreters is not permitted to complete any part of this course as per regulations stipulated by the Office of Liquor & Gaming NSW.
Unfortunately, no, there is no ARCG Refresher course available.
Yes, you need to complete the entire 7 hour course to obtain your ARCG competency on your Competency Card.
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