QLD RSG Online - $23.90
SITHGAM022 - Provide Responsible Gambling Services
If you want to carry out gaming duties in a licensed venue in Queensland, you must have completed Provide Responsible Gambling Services (RSG) training. This course will give you an RSG Statement of Attainment (also referred to as RSG certificate) and is 100% online.
It is recommended that any person taking the RSG course also takes the Customer Liaison Officer online course.
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Same Day Marking Available - $42.50
Clear to Work is excited to offer same day marking for this course. This means, if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
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RSG + ANTI-MONEY LAUNDERING FOR MANAGERS - $65.00
Total Saving $3.90
- RSG - SITHGAM022
- Anti- Money Laundering (Managers)
BUNDLE 2
RSG + ANTI-MONEY LAUNDERING FOR FRONTLINE STAFF - $41.00
Total Saving $11.90
- RSG – SITHGAM022
- Anti-Money Laundering (Frontline Staff)
What Our Customers Have to Say
Cost
$23.90
Unit Code & Name
SITHGAM022 – Provide Responsible Gambling Services (RSG)
Pre-requisite
None
Time
- Course takes approx. 5 – 6 hours (self-paced)
- Marking is typically completed within 2 – 3 business days (turnaround time may be longer in times of high volume).
- You have a total of 4 weeks to complete the course (this includes amendment and resubmission of your assessment if required)
- There are no refunds if you do not complete your course within this timeframe; however, 14-day enrolment extensions are available for a small fee. Enrolment extensions are available for up to 90 days from the original enrolment expiry.
Valid
Valid in Queensland.
A Statement of Attainment does not expire once obtained, even though the code identifying this course regularly changes. This means that if you hold a Statement of Attainment for ‘Provide Responsible Gambling Services’ from anytime in the past, it remains current irrespective of the course code.
If you are 18 when you complete this course, you will NOT have vocational outcomes from completing this course. You must be over 18 to work in a gaming venue in Queensland even if you have a valid Statement of Attainment for SITHGAM022 Provide Responsible Gambling Services.
Other Helpful Details
How Does it Work?
Learn on your terms! This course is delivered 100% online and is accessible 24/7. You do not need to complete the course in one sitting. You can exit the course at any stage and the platform will remember where you’re up to.
The course is broken down into small, manageable sections designed to improve your learning.
- Click the Enrol Now button
- Enter your details and proceed to the payment page and pay
- After payment, you have immediate access to your My Courses tab.
- Click on the name of the course to start. No need to wait for an email with log in details!
Who Should Do This Course?
Anyone who wants to carry out gaming duties in a licensed venue in Queensland. Common occupations for people holding an RSG certification are gaming room attendant, cashier, Keno operator, or TAB operator.
SITHGAM022 – Provide Responsible Gambling Services
Course Description
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.
| ELEMENT | PERFORMANCE CRITERIA | ||
| 1. Implement responsible gambling practices. | 1.1. Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct. 1.2. Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy. 1.3. Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policies and procedures. 1.4. Ensure gambling environmental features support responsible gambling policies within scope of own responsibility. | ||
| 2. Provide information and assistance to customers about problem gambling | 2.1. Provide accurate and appropriate information on impacts of harm from gambling and gambling harm minimisation and reduction. 2.2. Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements. 2.3. Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements. 2.4. On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements. |
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Unique Student Identifier (USI): Everyone that completes an accredited course (such as an RSA) is classified as a ‘student’ and needs to create a USI. This is a government requirement, and you will not receive your Statement of Attainment until your USI has been received.
If you have difficulties creating a USI number, please visit https://www.usi.gov.au/help or phone Skilling Australia 1300 857 536 who can assist further.
Clear to Work does not issue USI numbers and cannot assist in creating them or obtaining lost USI numbers.
Technology
- Computer/laptop with internet access and current internet browser (Chrome & Edge are best).
- Access to a smartphone, digital recording device, webcam or video camera to video yourself answering questions.
NOTE: Due to the interactive nature of this course, we do not recommend use of a smartphone, iPad or other tablet device to complete this course. However, they can be used to gather assessment evidence.
Please note that you must be 100% visible in your recorded video responses.
Please read the assessment tab for full details of the assessment for this course.
Requirements to enter into the course:
- Learners undertake Language, Literacy, Numeracy, and Digital Skills Assessment
- Learners must accept the Terms and Conditions of the course
- Learners under 18 years of age will require parental consent
Assessment
You will be assessed using three methods:
- Multiple-choice questions
- Written questions
- Video assessment to assess your communication skills.
Multiple-Choice Questions
This learning and assessment task is broken down into small, manageable sections designed to improve your learning. At the end of each learning section is a multiple-choice question quiz.
You are required to answer all questions correctly before you can progress to the next section. Guidance and support is always provided for questions you answer unsuccessfully, this includes specific learning content that needs to be revisited and access to the Support team via email at [email protected].
You can review the learning content during the assessment at any time.
Details of how the assessment works will be covered at the end of each learning content section and before you begin your assessment.
Written Questions
Read the question and type your answer in your answer. It’s that simple! These questions draw from all parts of the course.
Video Assessment
The video assessment questions require you to video yourself speaking to a range of customers as you would in the workplace and submitting these videos as part of your assessment.
Why do we ask for this? As part of the national unit of competency, we need to be able to assess your ability to engage with customers and what you would say to them in a variety of scenarios. We are not evaluating your acting skills, we just need to ensure that you can complete the task as you would in the workplace.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.
To complete the video questions, you need one (1) of the following:
- Smartphone with internet access and video camera.
- Webcam
Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is provided in the course. It’s a breeze!
Students are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you can purchase an additional three attempts to complete your final assessment. The cost to purchase an additional three attempts is $12.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
Same Day Marking is Available
In a hurry?
Upgrades to same day marking are available for this course! You can select this option either upon checkout or at any time during your enrolment process. This upgrade will apply to all of your assessment submissions for this course.
Same day marking means if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
If you upgrade to same day marking on a day that is not a business day (such as a weekend or on a public holiday), you will be prioritised in the early AM of the next business day.
Statement of Attainment Card
You talked. We listened. Statement of Attainment Cards are now available!
Worried about keeping track of your paper certifications?
We have created an easy and convenient way to keep track of your RSA and RSG Certifications by laser printing your Statement of Attainment on a licence-sized card that fits neatly in your wallet.
For just $12.50, we can print your Statement of Attainment on a card and send it to you.
How does it work and is it valid?
We take your Statement of Attainment that you receive(d) upon successful completion of your Nationally Accredited course (such as your RSA, RSG, or Food Safety units), and laser print it onto a licence-sized card that fits perfectly in your wallet. This is 100% valid to show employers proof of your certification.
*Note this card option is not available for VIC or NSW RSA courses.
You can add the Statement of Attainment card to your cart page when you check out or you can purchase it at any time from inside your learner account.
Click here to learn more!
Foundation skills essential to perform in this unit are listed here.
Foundational skills are the language, literacy, numeracy and employment skills that are essential to the performance required by this unit of competency. They are an integral part of the unit and must be assessed.
SKILLS | DESCRIPTION |
Reading skills to: |
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Oral communication skills to: |
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Problem-solving skills to: |
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Technology skills to: |
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Learner Rights & Obligations
View the Student Handbook to learn more about Learner rights and obligations.
CTW Obligations
View the Student Handbook to learn more about CTW’s obligations.
Language, Literacy, Numeracy, & Digital (LLN&D) Skills Assessment
At Clear to Work, we’re committed to giving all learners the best chance of success.
Under the Standards for RTOs 2025, it’s mandated that all learners enrolling into accredited training complete a Language, Literacy, Numeracy and Digital (LLN&D) skills assessment before starting any training.
View the Student Handbook to learn more about the LLN&D skills assessment.
For Complaints, Appeals and Feedback please click here
COURSE SUMMARY
Course Code: SITHGAM022
Delivery: 100% Online (no classroom)
Duration: Learning & assessment approx. 5 – 6 hours (self-paced).
When can I start? Immediately access your course after completing enrolment.
Same Day Marking Available: Yes!
Completion: On successful completion, you receive a Statement of Attainment – SITHGAM022 Provide Responsible Gambling Services.
Valid: QLD
Frequently Asked Questions
From the date and time of enrolment, you have four (4) weeks to complete your course in its entirety. This includes assessment marking and any potential resubmission if required.
14-day enrolment extensions are available for a small fee.
Your RSG is valid in QLD
If your course enrolment has expired, you can purchase a 14-day enrolment extension for a small fee as long as you are within 90 days of your original course enrolment expiry.
Students are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you can purchase an additional three attempts to complete your final assessment. The cost to purchase an additional three attempts is $12.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
Please make sure you only provide your employer with your Statement of Attainment.
Yes! You can upgrade to same day marking.
This means, if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
You must successfully complete all components of your learning and assessment, have your photo ID verified, and provide your USI before we can process your Statement of Attainment.
If you get stuck at any point along your enrolment or learning and assessment journey – we’re here to help! Please email us at [email protected] and our team can assist you.
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