ONLINE TRAINING
Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.
NSW RSA ONLINE – $119 NO MORE TO PAY
NSW RSA Online Course: SITHFAB002 – Provide Responsible Service of Alcohol.
This online course describes the performance outcomes, skills, and knowledge required to responsibly sell or serve alcohol in New South Wales. This course incorporates the knowledge requirements, under state and territory liquor licensing laws, employees need to engage in the sale or service of alcohol.
If you already hold an RSA certificate from a state other than NSW – good news! You may only be required to complete the NSW RSA Bridging course offered by L&GNSW. Click here to learn more.
100% online course approved by The Office Liquor & Gaming NSW.
To work in the liquor industry in NSW, you must hold a valid NSW RSA competency card or interim certificate.
Three steps to obtain an RSA competency card:
- Complete this 100% online, approved RSA course.
- Receive an interim certificate allowing you to work immediately.
- Apply for your photo competency card.
BUNDLE AND SAVE!!!
(packages may include non-accredited courses)
RSA + COVID MARSHALL
RSA
COVID-Safe Hygiene Marshal
Barista Basics
Wine Knowledge
Beer Knowledge
COURSE INFORMATION
| Cost | $119 – no more to pay (includes the standard Competency Card fee of $85). | |||||||||||||||||||||||||||||||||||
| Unit code & name | SITHFAB002 Provide Responsible Service of Alcohol (RSA) | |||||||||||||||||||||||||||||||||||
| Pre-requisite |
None Have a current or expired Interim Certificate or Competency Card? You may not be required to complete accredited training! To support the NSW Liquor Industry during the COVID-19 pandemic, Liquor & Gaming NSW are providing FREE refresher training, if you have a competency card, that expires between 1 February 2020 and 28 February 2023. Please be advised that if you have a current or expired competency card (expires between 1 February 2020 and 28 February 2023) any RSA training you complete with Clear to work WILL NOT lead to a new interim certificate or competency card. NO REFUNDS WILL BE GIVEN for students that have a current or expired competency card (expires between 1 February 2020 and 28 February 2023). RSA competency card – free renewal/refresher training matrix
Note* RSA competency cards expiring on, or after 31 January 2023 the 28-day grace period applies. This allows you to renew your card within the grace period even when this period extends past 28 February 2023. However, you must renew your card by 28 February 2023 to take advantage of the free refresher. Please remember you cannot work in roles involved in the sale, supply or service of alcohol without a current RSA competency card. The extended renewal period means you have additional time until 28 February 2023 to renew your competency card at no cost. You should take advantage of this opportunity to complete the refreshers free of cost at the earliest, to enable your return to work in the industry. Visit the Liquor & Gaming NSW website here, log in to your Service NSW account or contact Service NSW on 1300 024 720 for more information. |
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| Delivery |
100% online, no classroom, see the assessment tab for more information. Trainers available Mon – Fri 8am to 4pm. |
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| Time |
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| Payment | Mastercard/Visa through our Eway internet payment facility. | |||||||||||||||||||||||||||||||||||
| Qualification |
Interim Certificate (sent directly by Liquor and Gaming NSW) National Statement of Attainment valid in Queensland, South Australia, Western Australia, Northern Territory (available for download via the My Courses tab on your account). |
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| Valid | Interim Certificate valid in NSW only for 90 days. During this time you need to apply for a competency card. See information below. | |||||||||||||||||||||||||||||||||||
| Learner’s rights | Click here to read… our student handbook and documents relating to learner’s rights including our complaints and appeals procedure. | |||||||||||||||||||||||||||||||||||
How Long?
From the date and time of purchase, you have 4 weeks to complete your course. At the end of the 4 week enrolment period your course will expire, and will no longer be accessible.
Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is valid for six months from the original date of expiry.
Complete the RSA Course
Click Start Now button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your course. In My Courses tab Click on the name of the course to start. No need to wait for an email with login details.
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a quiz, with a final quiz. Please read the assessment tab for full details of the assessment.
Receive an Interim Certificate
Your assessment will be marked the next business day after submission.
If your assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.
If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day. Please read the assessment tab for full details of the assessment.
Can I start work straight away?
Yes! You can work with your interim certificate for up to ninety (90) days. During this time you required to apply for your competency card from your nearest Service NSW centre. It can take 3 weeks to process the card! If your Interim Certificate expires before you receive your competency card you will be unable to work.
SITHFAB002 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
Unit/Course Description
This unit describes the performance outcomes, skills, and knowledge required to responsibly sell or serve alcohol.
Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.
Certification requirements differ across states and territories. In some cases, all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
| Element | Performance Criteria | |
| 1. Sell or serve alcohol responsibly. | 1.1. Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. 1.2. Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4. Assist customers with information on the range of non-alcoholic beverages available for purchase. 1.5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service. | |
| 2. Assist customers to drink within appropriate limits. | 2.1. Prepare and serve standard drinks or samples according to industry requirements and professional standards. 2.2. Use a professional manner to encourage customers to drink within appropriate limits. 2.3. Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4. Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use. 2.5. Where appropriate, offer food and non-alcoholic beverages. 2.6. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal. | |
| 3. Assess alcohol affected customers and identify those to whom sale or service must be refused | 3.1. Assess intoxication levels of customers using appropriate methods. 3.2. When assessing intoxication, take into account factors that may affect individual responses to alcohol. 3.3. Identify customers to whom sale or service must be refused according to state and territory legislation. | |
| 4. Refuse to provide alcohol | 4.1. Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage. 4.2. Provide appropriate assistance to customers when refusing service. 4.3. Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations. 4.4. Use appropriate communication and conflict resolution skills to handle difficult situations. 4.5. Refer difficult situations beyond the scope of own responsibility to the appropriate person. 4.6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy |
In NSW the ONLY documents that are valid are:
- an interim certificate that is within the 90-day period; or
- a current competency card (either photo card or digital).
Interim Certificate
This is a certificate that is issued to someone who has successfully completed the RSA course through an approved provider. This certificate allows someone to work for 90 days. After the 90 days (the date is clearly indicated on the certificate) this document is no longer valid to work
The Interim Certificate clearly states what date it is valid until. You must get a photo competency card prior to this date, or you can no longer work.
When do I get my Interim Certificate?
Your assessment will be marked the next business day after you submit.
If your assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.
If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day.
How to get a competency card
Photo Competency Cards are plastic cards issued by the NSW Office of Liquor Gaming and Racing (L&GNSW) and are somewhat similar to a NSW Driver License.
Follow this step-by-step guide to get a card
Step 1
Complete a NSW RSA training course through a registered training organisation (that’s us).
Step 2
We will issue an interim certificate allowing you to work for 90 days. Apply for your card as soon as you can.
Step 3
Go to a participating ServiceNSW centre; take your Interim Certificate and 100 points of identification.
Step 4
Your card will be sent out in approximately 4 weeks.
- Sell, serve, or supply alcohol
Click here to learn how to apply for a competency card
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Unique Student Identifier (USI): Provide a USI. It is very easy to do and is part of your registration process with us and is a government requirement. All training providers are required to collect your USI. Click here to visit the USI website.
Once you log in to the system, you will be prompted to provide your USI details.
Technology
- Computer/laptop/tablet/smartphone with internet access and current internet browser.
- Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.
Please note that you must be 100% visible in your recorded video responses.
Please read the assessment tab for full details of the assessment for this course.
You will be assessed using three methods:
- Multiple-choice questions
- Written questions
- Video assessment to assess your communication skills
Multiple-Choice Questions
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Assessment for this course comprises online quizzes.
You are required to get all the questions in a section before moving to the next section. You will be given feedback on questions you answered incorrectly.
If you answer any questions incorrectly (yes, even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment. You can take the test as many times as you need.
Details of how the assessment works will be covered at the end of this section, but before you begin the assessment.
Written Questions
Read the question and type your answer in the box below. These questions draw from all parts of the course.
Video Assessment
The 4 video assessments require you to refuse service to a range of customers including:
- those who appear to be under the effect of illicit substances or other drugs
- those in emotional or physical distress
- those with no food consumption during extended service of alcohol
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you provide during the ID verification process. PLEASE DO NOT WEAR A FACE MASK WHEN RECORDING YOUR VIDEO ASSESSMENTS.
To complete the video questions, you need one (1) – only one – of the following:
- Webcam
- A video camera from which you can upload a file, or
- Smartphone with internet access and a video camera.
Record in the LOWEST resolution possible. Detailed instructions on how to use the video software are in the course. It’s a breeze!
Maximum Assessment Attempts
Please note that Liquor & Gaming NSW requires all RTOs to allow a maximum of three attempts to complete the final assessment (i.e. the written questions and video assessment). If your assessment is not marked as ‘Satisfactory/Competent’ after your third submission, you may re-enrol in the course where you will receive an additional three attempts.
If you have any questions regarding assessment or would like further information about options available if you are unable to complete this course online, please reach out to Clear to Work Student Services by emailing support@cleartowork.com.au.
Add the COVID-Safe Hygiene Marshal course to your resume for only $10!
A COVID-Safe Hygiene Marshal oversees social distancing, cleaning, and hygiene in a venue. They patrol venues to keep customers safe and ensure the mandatory implementation of a COVID-Safe plan.
The COVID-Safe Hygiene Marshal course is a non-accredited course. A completion certificate is included.
In this course, you learn about:
- Cough and sneeze etiquette
- Social distancing rules
- Illness reporting
- Exposure protocols
- Correct use of PPE
- Cleaning and disinfecting
- COVID-Safety Marshal responsibilities
Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.
Your statement of attainment or certificate of completion is issued by Clear to Work Pty Ltd
