From 1 July 2024, venues with more than 20 gaming machine entitlements will be required to have a Responsible Gambling Officer (RGO) on duty while poker machines are in operation, in the latest initiative by the NSW Government to reduce gambling harm. Additional Responsible Gambling Officers will be required at clubs with more than 100 gaming machine entitlements.  

All hotels and clubs with gaming machines will also be required to keep a Gambling Incident Register and a Gaming Plan of Management as part of a suite of reforms being implemented to reduce risk of gambling harm and support people who may need help.  

Find out more about the position paper on Responsible Gambling Officers. 

Read more about RGOs here.