ONLINE TRAINING
Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.
Managing Challenging Situations - $15
Positive and ethical behavior is key to an organisation’s long-term success and benefits individuals and teams. Left unchecked, bad behaviour can have a negative impact on people and profitability. This course will help you understand how to manage difficult behaviours including managing defensive people, team negativity and team conflict. Strategies include setting a good example for team members, challenging offenders, and setting behavioural goals.
Course Objectives: In this course, you will learn to:
- Understand a range of behaviour management issues
- Manage bad behaviours using various methods
- Manage team negativity
- Resolve team conflict
COURSE INFORMATION
- It takes 3 minutes to enrol.
- The course takes 2-4 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system remembers where you are up to.
- From the date and time of purchase, you have 4 weeks to complete your training. At the end of the 4 week enrolment period, your course will expire, and will no longer be accessible.
- Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry.
Click “Start Course Now” button, enter your details, and proceed to the payment page. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details!
The course is broken into sections. At the end of each section is an assessment. Please read “How Will I Be Assessed” for more details on assessment.
Whether you’re wanting to enter the workforce for the first time or are just needing a refresher, this course is suitable for anyone wanting to develop and improve their interview skills.
At the end of the course there is a final quiz. You are required to answer all questions in the final quiz correctly in order to pass the course and receive a completion certificate.
1. Read the question;
2. Select your answer;
3. Press “Submit”;
4. Move onto the next question;
5. At the end of the questions, you will receive the result of your assessment.
If you answer all questions correctly, you will progress to the next section. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the learning materials for the section to review and attempt the assessment again. You can review the learning materials during the assessment.
Click here to read our student handbook and documents relating to learner’s rights including our complaints and appeals procedure.
Have a query or question? Please email us at support@cleartowork.com.au
Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.
Your statement of attainment or certificate of completion is issued by Clear to Work Pty Ltd
