Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.

Managing Challenging Situations - $29

Positive and ethical behavior is key to an organisation’s long-term success and benefits individuals and teams. Left unchecked, bad behaviour can have a negative impact on people and profitability. This course will help you understand how to manage difficult behaviours including managing defensive people, team negativity and team conflict. Strategies include setting a good example for team members, challenging offenders, and setting behavioural goals.

Course Objectives: 
In this course, you will learn to:

  • Understand a range of behaviour management issues
  • Manage bad behaviours using various methods
  • Manage team negativity
  • Resolve team conflict


Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.
Your statement of attainment or certificate of completion is issued by Clear to Work Pty Ltd