HLTFSE001 – Follow basic food safety practices $29

HLTFSE001 Follow basic food safety practices

Health and community food handler online training course

HLTFSE001 is the entry level course in food safety for those working in the Health & Community service industries. For example, child care, aged care, hospitals.

Course Information

Course factsCompletion requirementsAssessmentCompetency unitFAQ
Course facts
Cost $29 only. No more to pay! (inc GST)
Unit code & name HLTFSE001 Follow basic food safety practices
Pre-requisite No previous knowledge or experience required.
Delivery All content delivered online with an offline practical skills demonstration. Please read the assessment tab carefully for more information.
Duration Please allow approximately 5-6 hours to complete your online training course plus supervisor report. Please read the assessment tab carefully for more information. From the time of enrolment, you have four weeks to complete your training course.
Payment Mastercard/Visa through our Eway internet payment facility.
Qualification National Statement of Attainment sent by email ONLY.
Valid Valid in all states of Australia in the hospitality, retail and tourism industries.
Learner’s rights Click here to read…  our student handbook and documents relating to learner’s rights including our complaints and appeals procedure.

How Long?

It takes 3 minutes to enrol and pay.  The online component of the course takes approximately 5-6 hours to complete depending on your existing knowledge. Plus the completion of the supervisor report. Please read the assessment tab carefully for more information. No need to finish the course in one session!  Log in and out as many times as you like, the system remembers which questions you answered correctly.

You have 4 weeks from the date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the given time frame.

How does it work?

Click “Start Now” button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your “My Training”. Click on the name of the course to start. No need to wait for an email with log in details.

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple choice quiz. Please read the assessment tab for more information on how the assessment works. What you will learn On completion you will understand:
  • the obligations of food handlers under current legislation
  • the correct ways of food handling and storage
  • potential hygiene risks
  • correct methods of cleaning and sanitising
  • the standards of personal hygiene for food handlers
  • the risk of food-borne illness (food poisoning).

Completion requirements

A unique email address not previously used by another student.

A driver’s licence, passport, another form of photo-identity, such as an 18+ card or a student card that includes DOB and photo.

Unique student identifier (USI) – a federal government requirement.
You can get a USI as part of your registration. Click here to visit the USI website.

Device – computer/laptop/tablet/smartphone with internet access and current internet browser.

A commercial kitchen with food ingredients and ready-to-eat food items.

A qualified Food Safety Supervisor to supervise your practical activity.

Supervisor Report 

As part of your assessment, you are to demonstrate how to use hygiene practices for food safety within the workplace. Please read the assessment tab for full details. There are no refunds if you complete this course but then cannot get the Supervisor Report signed off. There is no Statement of Attainment without the Supervisor Report.

You are assessed using three methods:
  • Multiple choice questions;
  • Written questions; and
  • Supervisor Report
To be deemed competent in this subject, you are required to answer ALL questions in ALL sections correctly.

Multiple Choice Questions

There are a number of sections in this course. At the end of each section is an assessment. You are required to study each section in sequence and answer every question correctly to move onto the next section.

How it works:

1. Read the question;
2. Select your answer/s from the selection of answers given;
3. Press “Submit”;
4. Move to the next question;
5. At the end of the questions, you will receive the result of your assessment. If you answer all questions correctly, you will progress to the next section. If you answer any questions incorrectly, you will have repeat all the questions for that section.  You will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the assessment for that section. When complete all sections, you can move onto the written questions.

Written short answer questions

Look at the photograph and identify the food hazard or incorrect procedure. Type your answer in the box.

Supervisor Report

After completing the online assessment, you are required to complete and return the Supervisor Report. The report is part of the overall assessment. The report is located in the final assessment of the course.

What is this report for?

As part of the assessment for this unit, you are required to provide evidence from an employer or supervisor. This evidence is used to validate your skills and knowledge.

What do I have to do?

To be deemed competent, you must meet the following conditions:
  • Work a minimum of THREE (3) separate shifts, minimum of 3 hours per shift, shift dates after you start this online course.;
  • Be observed by a supervisor qualified to complete this report (see below); and
  • Complete all the tasks listed in this report
The tasks require you to demonstrate that you can work following the organisation’s food safety procedures, and legislation and includes:
  • Implement procedures for food safety;
  • Store food safely
  • Prepare food safely
  • Provide safe single-use items
  • Maintain a clean environment
  • Dispose of food safely
  • Access and interpret workplace hygiene procedures
Where can I work?

You must work in a real food production workplace. It can be a kitchen in an aged care facility, hospital, community food service or childcare centre. The workplace must have:
  • A commercial food preparation area;
  • Large and small equipment
  • Real workplace documentation that complies with the requirements of Safety Standard 3.2.2 Food Safety Practices and General Requirements as per Food Standards Australia New Zealand.
If you are not currently working within the industry, you may be able to volunteer at another workplace to complete your assessment tasks.

Who can sign this report?

The most appropriate person to complete this supervisor report is your workplace supervisor or someone with whom you currently work. If a supervisor is not available, any person with at least one of the following qualifications is suitable:
  • A manager of a food business; OR ;
  • A person with at least 2 years of commercial food preparation experience; OR
  • A Food Safety Supervisor or Head Chef; OR
  • A person with any of the following food safety qualifications:
  • Participate in safe food handling practices (SITXFSA201 or SITXFSA002)
  • Apply retail food safety practices (SIRRFSA001A)
  • Or equivalent.
Verification of this report

The supervisor completing this report may be contacted by our assessment team to verify the authenticity of the report, and to confirm their food production experience. Please ensure that the supervisor’s correct contact details are provided. Failure to provide the supervisors correct contact details may result in a delay of your certificate being issued.

This unit describes the skills and knowledge required to comply with personal hygiene, maintain food safety, contribute to cleanliness of food handling areas and dispose of food. This unit applies to food services workers who work under supervision and within defined guidelines. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

1. Comply with personal hygiene standards as required by the food safety program

1.1 Follow personal hygiene procedures
1.2 Report health conditions and/or illness and follow organisation procedures for continuing participation in food services
1.3 Follow organisation requirements for wearing bandages and dressings
1.4 Wear appropriate clothing, personal protective clothing and footwear and maintain cleanliness to avoid contamination
1.5 Follow hand washing procedures and use required facilities

2. Contribute to the cleanliness of food handling areas according to the food safety program

2.1 Maintain the workplace in a clean and tidy order to meet workplace requirements
2.2 Comply with workplace measures to prevent pests entering food premises
2.3 Identify and report indicators of pest presence

3. Follow food safety program

3.1 Handle and store food according to the food safety program
3.2 Store, use and dispose of single use items appropriately to avoid damage and contamination
3.3 Keep food for disposal separate and follow procedures for food disposal
3.4 Identify and report processes and practices which are not consistent with the food safety program
3.5 Take corrective action within level of responsibility
3.6 Report any corrective action to supervisor and according to legislative and organisation documentation requirements

Frequently Asked Questions

How do I log into my account?

Go to http://cleartowork.energe3.com.au/ Click on ‘Login’ at the top right of the screen. Enter your email address and the password you set up when you enrolled in the course. Click on ‘My Training’ at the top right of the screen.

I can’t log in? It says incorrect email or password

The system automatically sends an email with the details you set up. The email may be in your junk/spam folders. No email?  You made a typing mistake on your email when you registered with us. Send us an email info@cleartowork.com.au

How do I start my course? 

I have paid my money but do not know how to start the course. From your ‘My Training” screen, click on the name of the course to start, or click the start button beside the name of the course.

Its asking me to pay again? Are you trying to rip me off?

Click on “My training” (top right of screen) Click on the name of the course to start, or click the start button beside the name of the course.

It says my course is expired?

You have 4 weeks from date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the time frame given.

How do I get to “my training”?

To start your course, click on the name of the course in you “My Training” screen. Go to http://cleartowork.energe3.com.au/login Enter your email and password (this is what you set up when you registered for the course), Click “Sign in” to get to “My Training”.

No courses in “My Training”

I have paid my money, but have no courses Your internet connection dropped out before sending our system the payment confirmation code. Send an email to info@cleartowork.com.au with your Eway receipt and the courses will be added to your account.

Download your Statement of Attainment or Certificate of Completion

Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.

I purchased more than one course, how do I log into the other courses that I purchased?

Log into your “My Training” account. To do this, go to Log In from the far right of the screen our website, enter your email and password.  From the ‘My Training’ screen, simply click on the course name to start.

In what format are my certificates? Can I save them?

The certificates are in PDF format. You can save the attachment to your hard drive, portable hard drive or memory stick.

Can I print the certificate?

Yes, simply open the PDF attachment and print it.

I cannot find my Statement of Attainment or Certificate. How do I get another copy?

Simply log into your training account and re-print them.

Is there an age limit to complete online RSA & RSG courses?

There is no upper or lower age limit for completing RSA or RSG training.  However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

Which payment gateway do you use? Is it secure?

We use eWAY. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

How can I pay?

You can pay online with a credit card.

How do I enrol?

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight to your “My Training” screen. Simply click the name of the course to begin.

When can I start the course? Do I need to receive an email to start the course?

As soon as your payment is processed you are taken straight to “my training” screen. Read the on this page to learn how to access your “My Training” account. You will receive an email with your username, password and course details. This is for your reference only. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.

Why do I need to enter my date of birth during enrolment?

We are required to verify your identify. It is a government requirement that we capture this information.

How will my name appear on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals correctly.

What happens if I enter the wrong information during enrolment? Can it be changed?

Simply send an email to info@cleartowork.com.au and we can amend the information. Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

I cannot remember my password. What do I do?

Your password is in the email that you received on enrolment. Please check your spam/junk files if you cannot find it. If you cannot find the email, please contact us at info@cleartowork.com.au

Do I have to finish the course in one session?

Refer to the individual course, for requirements.

How do I log back into a course?

Go to info@cleartowork.com.au, select “Log in continue course” from the far-right hand side of the screen. At the log in screen, enter your email address and password. From your “My Training” screen, click on the name of the course you wish to continue.

What type of computer can I use?

You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet.

Can I use a computer other than my home computer?

Yes, you only need access to the internet to access your course.

How does the course work?

Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with login details. The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Is there an exam? How am I assessed?

Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works.

How will I know if I got the question right?

At the end of all the questions, will be given a summary of the questions you got wrong. If you got any questions wrong, you need to complete the whole assessment for the section you are on before you move onto the next course. Yes, even if you only got one wrong.

How long do I have to finish my course?

You have 4 weeks from the date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds if you do not complete the course within the time frame given. If you could not find the answer to your question, email us: info@cleartowork.com.au

Other Units of Competency

Training and assessment are conducted by Clear to Work Pty Ltd RTO 21907. You Statement of Attainment is issued by Clear to Work Pty Ltd.