Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.


Conflict Resolution in the Workplace explores the skills needed to effectively manage conflict so that you can approach disagreements with confidence and keep your professional relationships intact. If conflict in the workplace is left unresolved, it can interfere with teamwork, productivity, and damage relationships. Success in dealing with conflict comes from understanding how you behave, and how you can influence other people.

You will be given the tools to manage difficult conversations effectively to get the best results out of them. In turn, you will be able to transform difficult situations into opportunities for growth. Understanding how to make conflict constructive is key!

In this course, you will learn to: 

  • Identify some causes of difficult behaviour and conflict
  • Recognise how anger affects you physically, emotionally, and mentally
  • Understand the concept of assertive anger and implement appropriate anger management techniques
  • Respond effectively to another person’s anger
  • Apply techniques to prevent problems from happening and/or deal with them
    more effectively
  • Apply the three-step Conflict Resolution Model to deal with difficult people and situations
  • Prepare for difficult conversations and apply steps to help them go smoothly.

This is a non-accredited course but you will receive a completion certificate.


All training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.