ONLINE TRAINING
Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.
CONFLICT RESOLUTION IN THE WORKPLACE - $29
Conflict Resolution in the Workplace explores the skills needed to effectively manage conflict so that you can approach disagreements with confidence and keep your professional relationships intact. If conflict in the workplace is left unresolved, it can interfere with teamwork, productivity, and damage relationships. Success in dealing with conflict comes from understanding how you behave, and how you can influence other people.
You will be given the tools to manage difficult conversations effectively to get the best results out of them. In turn, you will be able to transform difficult situations into opportunities for growth. Understanding how to make conflict constructive is key!
In this course, you will learn to:
- Identify some causes of difficult behaviour and conflict
- Recognise how anger affects you physically, emotionally, and mentally
- Understand the concept of assertive anger and implement appropriate anger management techniques
- Respond effectively to another person’s anger
- Apply techniques to prevent problems from happening and/or deal with them
more effectively - Apply the three-step Conflict Resolution Model to deal with difficult people and situations
- Prepare for difficult conversations and apply steps to help them go smoothly.
This is a non-accredited course but you will receive a completion certificate.
COURSE INFORMATION
- It takes 3 minutes to enrol.
- The course takes 2-4 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system remembers where you are up to.
- From the date and time of purchase, you have 4 weeks to complete your training. At the end of the 4 week enrolment period, your course will expire, and will no longer be accessible.
- Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry.
Click “Start Course Now” button, enter your details, and proceed to the payment page. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.
The course is broken into sections. At the end of each section is an assessment. Please read “How Will I be Assessed” for more details on assessment.
This is a great foundational course for those wanting to improve their conflict resolution skills.
The course is broken down into sections. At the end of each section is an assessment. You are required to answer all questions in all sections correctly in order to pass the course and receive a completion certificate.
1. Read the question;
2. Select your answer;
3. Press “Submit”;
4. Move onto the next question;
5. At the end of the questions, you will receive the result of your assessment.
If you answer all questions correctly, you will progress to the next section. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the learning materials for the section to review and attempt the assessment again. You can review the learning materials during the assessment.
Click here to read our student handbook and documents relating to learner’s rights including our complaints and appeals procedure.
Have a query or question? Please email us at support@cleartowork.com.au
All training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.
