NSW RSA ONLINE – $112 NO MORE TO PAY

NSW RSA Online Course: SITHFAB002 – Provide Responsible Service of Alcohol.

The fast & easy way to get your NSW RSA Certificate.

100% online course approved by The Office Liquor & Gaming NSW (formerly OLGR).

LGNSWnsw-rsa-bundleTo work in the liquor industry in NSW, you must hold a valid NSW RSA competency card or interim certificate.

Three steps to RSA competency card

  1. Complete this 100% online, approved RSA course.
  2. Receive an interim certificate allowing you to work immediately.
  3. Apply for your photo competency card.

 

 

Course Information

Course factsInterim CertificateCompetency CardRequirementsAssessmentCompetency unitFAQ
Course facts

 

Cost  $112 – no more to pay – includes the standard Competency Card fee of $85.
Unit code & name SITHFAB002 Provide Responsible Service of Alcohol (RSA)
Pre-requisite None
Delivery 100% online, no classroom
Time 3 minutes to enrol,  approx 5-6 hours – self paced,

4 weeks to complete.

Payment Mastercard/Visa through our Eway internet payment facility.
Qualification Interim Certificate

National Statement of Attainment

Sent by email ONLY

Valid Interim Certificate valid in NSW only for 90 days. During this time you need to apply for a competency card. See information below.
Learner’s rights Click here to read…  our student handbook and documents relating to learner’s rights including our complaints and appeals procedure.

How Long?

It takes 3 minutes to enrol and pay.  The course takes approximately 5-6 hours to complete depending on your existing knowledge. No need to finish the course in one session!  Log in and out as many times as you like, the system remembers which questions you answered correctly.

You have 4 weeks from date of purchase to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds or extensions if you do not complete the course within the time frame given.

Complete the RSA Course

Click “Start Now” button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your course. In “My Training” tab Click on the name of the course to start. No need to wait for an email with log in details.

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a quiz, with a final quiz. Please read the assessment tab for full details of the assessment.

Receive an Interim Certificate

Your assessment will be marked the next business day after submission.

If your assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.

If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day.  Please read the assessment tab for full details of the assessment.

Can I start work straight away?

Yes! You can work with your interim certificate for up to ninety (90) days. During this time you required to apply for your competency card from your nearest Service NSW centre. It can take 3 weeks to process the card! If your Interim Certificate expires before you receive your competency card you will be unable to work.

Interim Certificate

In NSW the ONLY documents that are valid are:

  • an interim certificate that is within the 90-day period or
  • a current competency card (either photo card or digital).

Interim certificate

This is a certificate that is issued to someone who has successfully completed the RSA course through an approved provider. This certificate allows someone to work for 90 days. After the 90 days (the date is clearly indicated on the certificate) this document is no longer valid to work

The Interim Certificate clearly states what date it is valid until. You must get a photo competency card prior to this date, or you can no longer work.

When do I get my Interim Certificate?

Your assessment will be marked the next business day after you submit.

If your assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.

If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day.

 

How to get a competency card

Photo Competency Cards are plastic cards issued by the NSW Office of Liquor Gaming and Racing (L&GNSW) and are somewhat similar to a NSW Driver License.

Follow this step-by-step guide to get a card

Step 1

Complete a NSW RSA training course through a registered training organisation (that’s us).

Step 2

We will issue you an interim certificate allowing you to work for 90 days. Apply for your card as soon as you can.

Step 3

Go to a participating ServiceNSW centre; take your Interim Certificate and 100 points of identification.

Step 4

Your card will be sent out in approximately 4 weeks.

For more information, click here.

Click here to learn how to apply for a competency card

 

Competency Card

competency card

Photo Competency Cards are plastic cards issued by the NSW Office of Liquor Gaming and Racing (L&GNSW) and are somewhat similar to a NSW Driver License.

It can take up to 4 weeks to get a Competency Card – don’t leave it till the last minute.

If you want to work in the liquor industries in NSW, you need an RSA competency card.

An RSA competency card is required if you:

  • sell, serve or supply alcohol

The competency card is a plastic card, similar to a driver licence.  It is also available in a digital version that you can download on your smartphone or tablet. It is valid for five years.

The card is proof that you’ve successfully completed training in the Responsible Service of Alcohol.

How to get a competency card

When you are marked competent in this course, you will receive an Interim Certificate that allows you to work for 90 days.

Take your interim certificate and 100 points of identification with you to apply for your competency card at a Service NSW Service Centre, where you will have your identity checked and your photo taken.

You can access your digital competency card straight away (if you know your CCH number). The digital competency card is free and can be accessed through the Service NSW App from the iTunes Store or Google Play.

You will receive a plastic competency card in the post in 3-4 weeks. If your Interim Certificate expires before your receive your competency card you will be unable to work.

Click here to learn how to apply for a competency card

 

Requirements

To complete this course you need to:

A unique email address not previously used by another student.

A driver’s licence, passport or another form of photo-identity, such as an 18+ card.

Unique student identifier (USI) – a federal government requirement. You can get a USI as part of your registration. Click here to visit the USI website.

Device – computer/laptop/tablet/smartphone with internet access and current internet browser.

Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.

Please read the assessment tab for full details of the assessment for this course.

Assessment

 

You will be assessed using three methods:

  • Multiple choice questions
  • Written questions
  • Video assessment to assess your communication skills.

Multiple choice questions

The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Assessment for this course comprises online quizzes and case studies.

You are required to get all questions in a section before moving to the next section.  You will be given feedback on questions you answered incorrectly.

If you answer any questions incorrectly (yes, even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again.  You can review the learning materials during the assessment. You can take the test as many times as you need.

Details of how the assessment works will be covered at the end of this section, but before you begin the assessment.

Written questions

Read the question and type your answer in the box below. These questions draw from all parts of the course.

Video Assessment

The 4 video assessments require you to refuse service to a range of customers including:

  • those who appear to be under the effect of illicit substances or other drugs
  • those in emotional or physical distress
  • those with no food consumption during extended service of alcohol

To complete the video questions, you need one (1) – only one – of the following:

  1. Webcam
  2. A video camera from which you can upload a file, or
  3. Smartphone with internet access and a video camera.

Record in the LOWEST resolution possible. Detailed instructions on how to use the video software are in the course. It is very easy.

 

SITHFAB002 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL

Unit/Course Description

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.

Certification requirements differ across states and territories. In some cases, all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.

This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.

Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.

Element   Performance Criteria
1. Sell or serve alcohol responsibly. 1.1.Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.

1.2. Where appropriate, request and obtain acceptable proof of age prior to sale or service.

1.3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.

1.4. Assist customers with information on the range of non-alcoholic beverages available for purchase.

1.5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.

2. Assist customers to drink within appropriate limits. 2.1. Prepare and serve standard drinks or samples according to industry requirements and professional standards.

2.2. Use a professional manner to encourage customers to drink within appropriate limits.

2.3. Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.

2.4.Monitor emotional and physical state of customers for signs of intoxication and effects of illicit or other drug use.

2.5.Where appropriate, offer food and non-alcoholic beverages.

2.6.Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.

 3.   Assess alcohol affected customers and identify those to whom sale or service must be refused 3.1. Assess intoxication levels of customers using appropriate methods.

3.2. When assessing intoxication, take into account factors that may affect individual responses to alcohol.

3.3. Identify customers to whom sale or service must be refused according to state and territory legislation.

 4.   Refuse to provide alcohol  4.1.Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.

4.2. Provide appropriate assistance to customers when refusing service.

4.3.Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.

4.4. Use appropriate communication and conflict resolution skills to handle difficult situations.

4.5. Refer difficult situations beyond the scope of own responsibility to the appropriate person.

4.6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational policy

Frequently Asked Questions

 

When do I get my Interim Certificate?

Your assessment will be marked the next business day after you submit.

If your assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.

If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day.

How do I log into my account?

Go to http://cleartowork.energe3.com.au/login

Enter your email address and the password you set up when you enrolled in the course.

Click on ‘My Training’ at the top right of the screen.

I can’t log in? It says incorrect email or password

The system automatically sends an email with the details you set up. The email may be in your junk/spam folders.

No email?  You made a typing mistake on your email when you registered with us. Send us an email info@cleartowork.com.au

How do I start my course? I have paid my money but do not know how to start the course.

Log into your account

From the ‘My Training” tab, click on the name of the course to start, or click the start button beside the name of the course.

It’s asking me to pay again? Are you trying to rip me off?

No. Ensure you are logged into your account.

Click on “My training” tab (top right of screen)

Click on the name of the course to start or click the start button beside the name of the course.

It says my course is expired?

You have 4 weeks from date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds or extensions if you do not complete the course within the time frame given.

How do I get to “my training”?

To start your course, click on the name of the course in your “My Training” screen.

Go to http://cleartowork.energe3.com.au/login

Enter your email and password (this is what you set up when you registered for the course),

Click “Sign in” to get to “My Training”.

No courses in “My Training”– I have paid my money but have no courses.

Your internet connection dropped out before sending our system the payment confirmation code.

Send an email to info@cleartowork.com.au with your Eway receipt and the courses will be added to your account.

Download your Interim Certification

Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.

I purchased more than one course, how do I log into the other courses that I purchased?

Log into your “My Training” account.

To do this, go to Log In from the far right of the screen our website, enter your email and password.  From the ‘My Training’ screen, simply click on the course name to start.

In what format are my certificates? Can I save them?

The certificates are in PDF format. You can save the attachment to your hard drive, portable hard drive or memory stick.

Can I print the certificate?

Yes, simply open the PDF attachment and print it.

I cannot find my Interim Certificate or Statement of Attainment. How do I get another copy?

Simply log into your training account and re-print them.

How can I pay?

You can pay online with a credit card.

How do I enrol?

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight to your “My Training” screen. Simply click the name of the course to begin.

When can I start the course? Do I need to receive an email to start the course?

As soon as your payment is processed you are taken straight to “my training” screen. Read the on this page to learn how to access your “My Training” account.

You will receive an email with your username, password and course details. This is for your reference only. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.

Why do I need to enter my date of birth during enrolment?

It is a government requirement that we capture this information.

How will my name appear on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals correctly.

What happens if I enter the wrong information during enrolment? Can it be changed?

Simply send an email to info@cleartowork.com.au and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

I cannot remember my password. What do I do?

Your password is in the email that you received on enrolment. Please check your spam/junk files.

Do I have to finish the course in one session?

No, log in and out as many times as you need.

How do I log back into a course?

Go to info@cleartowork.com.au, select “Log in continue course” from the far-right hand side of the screen.

At the login screen, enter your email address and password.

From your “My Training” screen, click on the name of the course you wish to continue.

What type of computer can I use?

You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet. You will need one of the following: smartphone, video camera or webcam.

Can I use a computer other than my home computer?

Yes, you only need access to the internet to access your course.

How does the course work?

Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Is there an exam? How am I assessed?

Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works.

How will I know if I got the question right?

At the end of all the questions, will be given a summary of the questions you got wrong. If you got any questions wrong, you need to complete the whole assessment for the section you are on before you move onto the next course. Yes, even if you only got one wrong.

How long do I have to finish my course?

You have 4 weeks from date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it. There are no refunds or extensions if you do not complete the course within the time frame given.

If you could not find the answer to your question, email us: info@cleartowork.com.au

 

 

Training and assessment is conducted by Clear to Work Pty Ltd RTO 21907. Your Statement of Attainment and Interim Certificate will be issued by Clear to Work Pty Ltd.

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