ONLINE TRAINING
Wide range of accredited and non-accredited courses. Includes NSW Licensee training and Advance Licensee training.
NSW RSA ONLINE – $124 NO MORE TO PAY
NSW RSA Online Course: SITHFAB021 – Provide Responsible Service of Alcohol.
This online course describes the performance outcomes, skills, and knowledge required to responsibly sell or serve alcohol in New South Wales. This course incorporates the knowledge requirements, under state and territory liquor licensing laws, employees need to engage in the sale or service of alcohol.
This is a 100% online course approved by The Office Liquor & Gaming NSW.
If you already hold an RSA certificate from a state other than NSW, good news! You may only be required to complete the NSW RSA Bridging course offered by the Office of Liquor & Gaming NSW. Click here to learn more.
Same Day Marking Now Available - $159
Clear to Work is excited to offer same day marking for this course. This means, if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
To work in the liquor industry in NSW, you must hold a valid NSW RSA competency card or interim certificate.
Three steps to obtain an RSA competency card:
- Complete this 100% online, approved RSA course.
- Receive an interim certificate allowing you to work immediately.
- Apply for your photo competency card.
RSA + COVID MARSHALL
RSA – SITHFAB021
COVID-Safe Hygiene Marshal
Barista For Beginners
Wine Knowledge
Beer Knowledge
NSW RSA COURSE INFORMATION
| Cost | $124– no more to pay (includes the standard Competency Card fee of $101). |
| Unit code & name | SITHFAB021 Provide Responsible Service of Alcohol (RSA) |
| Pre-requisite | While there are no pre-requisites to this course, it’s important to know that if you have been issued with an Interim Certificate or Competency Card in the last five years, DO NOT enrol in this course. If your Competency Card has expired within the last 28 days, DO NOT enrol in this course. If you have already been issued with an interim certificate or competency card within the last 5 years, PLEASE REVIEW the following information provided by L&G NSW: What happens if my Interim Certificate is expired? (Expired Interim Certificate means that it cannot be expired longer than five years from the date of issue) Where a student holds an expired Interim Certificate, Liquor and Gaming NSW deem your RSA competency to still be valid. The ATP Portal does not allow a second Interim Certificate to be issued. You can still apply for your Competency Card with an expired interim certificate. The Competency Card expiry date will be post-dated five years from the date the Interim Certificate was issued. What happens if I already hold a competency card and undertake a second RSA training course? Am I issued a new competency card? Is the expiry date on the current competency card extended? Note: Completing a full course through an approved training provider prior to the expiry of your or Competency Card will not extend the expiry date on your current card. Students who hold a competency card that is due to expire shortly (or within 28 days of expiry) are not expected to complete a full RSA training, instead they are required to complete online refresher training administered by L&GNSW L&GNSW provide a 28-day grace period in which to renew your RSA qualification by completing the online refresher training. If your Competency Card expiry falls outside the 28-day grace period, you will be required to complete a full RSA training. If you have completed an RSA course in another state, you may be eligible to complete a bridging course: Responsible Service of Alcohol (RSA) – Liquor & Gaming NSW Visit the Liquor & Gaming NSW website here, log in to your Service NSW account or contact Service NSW on 1300 024 720 for more information. |
| Delivery | 100% online, no classroom, see the assessment tab for more information. Trainers are available Mon – Fri 8am to 4pm (AEST). |
| Time |
|
| Payment | Mastercard/Visa through our Eway internet payment facility. |
| On successful completion, you receive: | an Interim Certificate (sent directly by Liquor & Gaming NSW) a national Statement of Attainment – SITHFAB021 Provide Responsible Service of Alcohol (valid in QLD, SA, WA, NT, ACT, TAS) |
| Validity | The Interim Certificate is valid in NSW (only) for 90 days. During this time, you need to apply for a Competency Card. Read on for further information. |
| Other helpful details | How Long? From the date and time of purchase, you have 4 weeks to complete your course. At the end of the 4-week enrolment period your course will expire and will no longer be accessible. Please note there are no refunds if you do not complete your course within this timeframe; however, you can purchase a 14-day extension to extend access to the course which will provide additional time to complete the training. This option is available for 90 days from the original date of expiry. Complete the RSA Course Click Start Now button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your course. In My Courses tab click on the name of the course to start. No need to wait for an email with login details. The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a quiz, with a final quiz. Please read the assessment tab for full details of the assessment. Receive an Interim Certificate If your assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day. If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the next business day. Please read the assessment tab for full details of the assessment. Can I start work straight away? Yes! You can work with your interim certificate for up to ninety (90) days. During this time, you’re required to apply for your competency card from your nearest Service NSW centre. It can take 3 weeks to process the card! If your Interim Certificate expires before you receive your Competency Card, you will be unable to work. |
SITHFAB021 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
Unit/Course Description
This unit describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.
Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
The unit applies to all levels of personnel involved in the sale, service, including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; delivery services and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale, service or supply of alcohol.
Certification requirements differ across states and territories. In some cases, all people involved in the sale, service including promotional service and supply of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases, after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
| Element | Performance Criteria | |
| 1. Follow the principles of responsible service of alcohol. | 1.1 Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles. 1.2. Where appropriate, request and obtain acceptable proof of age prior to sale or service. 1.3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation. 1.4. Assist customers with information on a range of non-alcoholic beverages available for purchase. 1.5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk. | |
| 2. Assist customers to drink within appropriate limits. | 2.1. Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples. 2.2. Use a professional manner to encourage customers to drink within appropriate limits. 2.3. Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action. 2.4. Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use. 2.5. Where appropriate, offer food and non-alcoholic beverages in accordance with house policy. 2.6. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal. | |
| 3. Assess alcohol affected customers and identify those to whom sale or service must be refused. | 3.1. Assess intoxication levels of customers using appropriate methods. 3.2. Identify factors that may affect individual responses to alcohol. 3.3. Identify customers to whom sale or service must be refused according to state and territory legislation. | |
| 4. Refuse to provide alcohol. | 4.1. Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage. 4.2. Provide appropriate assistance to customers when refusing service. 4.3. Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations. 4.4. Use appropriate communication and conflict resolution skills to handle difficult situations. 4.5. Refer difficult situations beyond the scope of own responsibility to the appropriate person. 4.6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy. |
In NSW the ONLY RSA documents that are valid are:
- an interim certificate that is within the 90-day period; or
- a current competency card (either photo card or digital).
Interim Certificate
This is a certificate that is issued to someone who has successfully completed the RSA course through an approved provider. This certificate allows someone to work for 90 days. After the 90 days (the date is clearly indicated on the certificate) this document is no longer valid to work
The Interim Certificate clearly states what date it is valid until. You must get a photo competency card prior to this date, or you can no longer work.
When do I get my Interim Certificate?
Your assessment will be marked within 2 – 3 business day after you submit (this turnaround time may be longer during times of high volume).
If your assessment is marked competent during business hours, you will receive your Interim Certificate by close of business that day.
If your assessment is marked Competent outside of business hours, you will receive your Interim Certificate by close of business the NEXT business day.
How to get a competency card
Photo Competency Cards are plastic cards issued by the NSW Office of Liquor Gaming and Racing (L&GNSW) and are somewhat similar to a NSW Driver License.
Follow this step-by-step guide to get a card
Step 1
Complete a NSW RSA training course through a registered training organisation (that’s us).
Step 2
We will issue an interim certificate allowing you to work for 90 days. Apply for your card as soon as you can.
Step 3
Go to a participating ServiceNSW centre; take your Interim Certificate and 100 points of identification.
Step 4
Your card will be sent out in approximately 4 weeks.
Photo Competency Cards are plastic cards issued by the NSW Office of Liquor Gaming and Racing (L&GNSW) and are somewhat similar to a NSW Driver License.
It can take up to 4 weeks to get a Competency Card – don’t leave it till the last minute.
If you want to work in the liquor industries in NSW, you need an RSA competency card.
An RSA competency card is required if you:
- Sell, serve, or supply alcohol
The competency card is a plastic card, similar to a driver licence. It is also available in a digital version that you can download on your smartphone or tablet. It is valid for five years.
The card is proof that you’ve successfully completed training in the Responsible Service of Alcohol.
How to get a competency card
When you are marked competent in this course, you will receive an Interim Certificate that allows you to work for 90 days.
Take your interim certificate and 100 points of identification with you to apply for your competency card at a Service NSW Service Centre, where you will have your identity checked and your photo taken.
You can access your digital competency card straight away (if you know your CCH number). The digital competency card is free and can be accessed through the Service NSW App from the iTunes Store or Google Play.
You will receive a plastic competency card in the post in 3-4 weeks. If your Interim Certificate expires before you receive your competency card you will be unable to work.
To complete this course, you need:
A unique email address: This email address cannot be used by another student as it becomes your unique login username.
Identification: You must have valid photo identification (must not be expired more than 3 months). Acceptable photo identification can include: Passport photo page, driver’s license, Key Pass, Photo Card, and student photo ID card (must include date of birth).
Once you log in to the system, you will be prompted to upload a copy of your photo identification.
Unique Student Identifier (USI): Everyone that completes an accredited course (such as an RSA) is classified as a ‘student’ and needs to create a USI. This is a government requirement, and you will not receive your Statement of Attainment until your USI has been received.
If you have difficulties creating a USI number, please visit https://www.usi.gov.au/help or phone Skilling Australia 1300 857 536 who can assist further.
Clear to Work does not issue USI numbers and cannot assist in creating them or obtaining lost USI numbers.
Technology
- Computer/laptop/tablet/smartphone with internet access and current internet browser.
- Access to a Smartphone, digital recording device, webcam or video camera to video yourself answering questions.
Please note that you must be 100% visible in your recorded video responses.
Please read the assessment tab for full details of the assessment for this course.
Requirements to enter into the course:
- Learners undertake a Suitability Self-Assessment
- Learners must accept the Terms and Conditions of the course
- Learners under 18 years of age will require parental consent
You will be assessed using three methods:
- Multiple-choice questions
- Written questions
- Video assessment to assess your communication skills
Multiple-Choice Questions
The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Assessment for this course comprises online quizzes.
You are required to get all the questions in a section before moving to the next section. You will be given feedback on questions you answered incorrectly.
You can review the learning materials during the assessment. You can take the test as many times as you need.
Further details of how the assessment works will be covered at the end of this section, but before you begin the assessment.
Written Questions
Read the question and type your answer in the box below. These questions draw from all parts of the course.
Video Assessment
The video assessment questions require you to video yourself speaking to a range of customers as you would in the workplace and submitting these videos as part of your assessment.
Why do we ask for this? As part of the national unit of competency, we need to be able to assess your ability to engage with customers and what you would say to them in a variety of scenarios. We are not evaluating your acting skills, we just need to ensure that you can complete the task as you would in the workplace.
You are required to be 100% visible in each video assessment. We match the person in the video, to the photo ID you upload during the ID verification process.
To complete the video questions, you need one (1) of the following:
- Smartphone with internet access and video camera.
- Webcam
Record in the LOWEST resolution possible. Detailed instructions of how to use the video software is provided in the course. It’s a breeze!
Learners are given three (3) attempts to complete the final assessment and be marked ‘Competent’. If you do not pass your final assessment on your third attempt, you will be provided with the option to either purchase an additional three attempts to complete your final assessment or book a Competency Conversation with a trainer. The cost to purchase an additional three attempts is $12.00 and the cost to book a Competency Conversation is $20.00.
Please also know that trainers are available at any time throughout your course to provide assistance should you need additional guidance and support.
Same Day Marking
In a hurry?
Upgrades to same day marking are available for this course! You can select this option either upon checkout or at any time during your enrolment process. This upgrade will apply to all of your assessment submissions for this course.
Same day marking means if you submit your final assessment by 2pm AEST/3pm AEDT Monday to Friday, your assessment will be marked that same business day. If you submit your assessment after 2pm AEST/3pm AEDT that business day, it will be prioritised in the early AM of the next business day.
If you upgrade to same day marking on a day that is not a business day (such as a weekend or on a public holiday), you will be prioritised in the early AM of the next business day.
Foundation skills essential to perform in this unit are listed here.
Foundational skills are the language, literacy, numeracy and employment skills that are essential to the performance required by this unit of competency. They are an integral part of the unit and must be assessed.
SKILLS | DESCRIPTION |
Reading skills to: |
|
Oral communication skills to: |
|
Numeracy skills to: |
|
Teamwork skills to: |
|
Self-management skills to: |
|
Learner rights and Obligations
Click here to learn more about Learner rights and obligations.
CTW Obligations
Click here to learn more about CTW’s obligations.
Suitability Self-Assessment
All CTW accredited courses require learners to complete the suitability self-assessment during the enrolment process. Click here to learn more.
All training and assessment is conducted by Clear to Work Pty Ltd RTO 21907.